{"id":3521810,"url":"https://alion.io/job/alea-technical-account-manager-api","title":"Technical Account Manager (API)","company":{"id":1996905,"name":"Alea","domain":"alea.com","url":"https://alion.io/company/alea-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":104000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":875},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-10-30T08:24:59Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T11:01:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the role\nThe Technical Account Manager (TAM) is responsible for overseeing the technical needs of customers both pre- and post-sales. This role is pivotal in ensuring the successful implementation of our API solutions, acting as the primary touchpoint for clients throughout the integration process. The ideal candidate will have excellent problem-solving skills, technical proficiency, and a customer-first mindset to assist clients efficiently while promoting best practices. You will work closely with clients to ensure smooth technical integration of the company's API, while also collaborating with internal teams to ensure optimal performance of client systems. As a TAM, you’ll be the bridge between technical teams and customers, providing product expertise and managing technical relationships to ensure customer satisfaction during the integration process and solve post integrations doubts and issues with clients.\nYou will act as a trusted advisor to clients, using your technical knowledge to help them achieve their business goals. You should be able to explain complex technical concepts to technical and non-technical users, ensure product performance, and help guide clients through the integration process. Your ultimate goal is to build strong, long-term relationships with customers by delivering technical solutions that drive results.\nKey Responsibilities:\nClient Integration Support\nGuide clients through the API integration process, providing clear instructions, support, and timely solutions to their inquiries.\n\nAddress client doubts with efficient and caring communication, ensuring a positive experience throughout the integration process.\n\nRecommend solutions and best practices tailored to client needs to optimize the integration process.\n\nIntegration Testing and Feedback\nEnsure clients pass the mandatory integration test to finalize the process.\n\nProvide detailed feedback during testing and advice on necessary improvements for clients who do not meet the required standards.\n\nTechnical Assistance\nCollaborate on tech setups to prepare systems for smooth integrations.\n\nResolve issues and tickets related to integration challenges, ensuring minimal disruption.\n\nClient Relationship Management\nAct as the main point of contact for clients during the integration process and until the client goes live, fostering trust and alignment with their goals.\n\nPush clients to meet deadlines, ensuring integrations are completed in the shortest time possible without compromising quality.\n\nStrategic Alignment\nAlign integration processes with company goals and objectives.\n\nContinuously optimize procedures to enhance efficiency and client satisfaction.\n\nContribute to write and maintain comprehensive documentation for the department..\n\nReport on product performance and make recommendations for improvements.\n\nLiaise with the Product and Engineering teams, coordinating technical communication with clients.\n\nEstablish and promote best practices within the team.\n\nQualifications\nEducation:\nBachelor’s degree in Computer Science, Engineering, or a relevant field.\nExperience:\nMinimum of 3 years of experience in a technical role, preferably in a customer-facing capacity.\n\nProven experience working with RESTful APIs, JSON data structures,and technical setups\n\nFamiliarity with software development and API testing tools such as Postman.\n\nExperience managing client projects, from requirement analysis to post-deployment support.\n\nCustomer centric and ability to have fluid, friendly and competent conversations with clients\n\nSkills:\nStrong problem-solving abilities and analytical thinking.\n\nExcellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.\n\nAbility to quickly grasp customer needs and provide appropriate technical solutions.\n\nProficiency with ticketing systems and CRM tools is a plus.\n\nAbility to work both independently and as part of a collaborative team.\n\nSolid organizational skills, with the ability to manage multiple projects and clients simultaneously.\n\nLanguage Proficiency:\nFluency in English is required; additional language skills are a plus.\n\nWhat we offer\nA competitive salary package based on your experience.\n\nAn impressive benefits package, focused on our culture of integral health that includes medical insurance, gym with personal trainer, sauna and hyperbaric chamber, and fresh fruit every day.\n\nTax-advantageous wage benefit: Meal card, transport package and other measures such as childcare allowance.\n\nDiscount on Veg it (vegan meals) to order your lunch at the office.\n\nFlexible start and finish times.\n\nReduced working hours in August.\n\n23 holidays plus 3 extra days at disposal\n\nHybrid Work Model.\n\nEnglish classes\n\nParking benefit for those who live outside of Barcelona.\n\nAnd what we are very proud of, you will join a young, motivated and powerful team with a great team culture. As it’s not all work, we maintain the team spirit with team building events, parties and workshops where you can enjoy our achievements. When you leave in the afternoon, you can join our paddle tennis games near the office.","description_format":"text","description_chars":5136,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-30T12:27:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:4","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/alea-technical-account-manager-api","json_url":"https://alion.io/job/alea-technical-account-manager-api.json","meta":{"generated_at":"2026-11-01T20:23:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1996905},"rest":"https://alion.io/mcp/rest/get_company?id=1996905"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falea-technical-account-manager-api"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falea-technical-account-manager-api"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falea-technical-account-manager-api"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alea-technical-account-manager-api\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falea-technical-account-manager-api"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3521810}},{"tool":"search_jobs","arguments":{"company":"alea.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3521810},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}