{"id":3281364,"url":"https://alion.io/job/aledade-outreach-specialist-access-remote","title":"Outreach Specialist, ACCESS (Remote)","company":{"id":5213,"name":"Aledade","domain":"aledade.com","url":"https://alion.io/company/aledade","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HIPAA","optional":false},{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-10-19T16:55:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T03:09:37Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As an Outreach Specialist on the ACCESS Team, you will play a vital, frontline role in driving patient participation, enrollment, and activation for the Aledade Access Program. Supporting the CMS Innovation Center’s ACCESS (Advancing Chronic Care with Effective, Scalable Solutions) model, Aledade is building an agentic AI patient engagement platform designed to detect, manage, and empower patients with cardio-kidney-metabolic (CKM) disease, in close partnership with primary care practices.\nOperating in a dynamic, remote environment, you will serve as the crucial human connection when automated workflows require hands-on support. In this role, you will handle daily multimodal patient outreach, guide device onboarding, and manage operational queues to ensure seamless, patient-centered care. By bridging gaps when automated systems require intervention, assisting patients with technical and clinical tasks, and coordinating rapid triage, you will help uphold exceptional service standards within a high-accountability, innovative care model.\nPrimary Duties\nPatient Outreach & Engagement\nConduct outbound and inbound outreach calls when automated workflows fail or require manual intervention.\n\nAssist patients with onboarding, clinical metric collection (e.g., height, weight, BP), and blood pressure monitor troubleshooting.\n\nDeliver engagement nudges to prompt completion of outstanding care management tasks and support ongoing care continuity.\n\nManage high-volume inbound queue requests, SMS fallout, patient inquiries, and onboarding/enrollment support.\n\nProcess webform exceptions and execute timely clinical triage handoffs to RNs and Pharmacists as needed.\n\nMeet core operational benchmarks for call volume, contact rates, conversion, and device onboarding while maintaining accurate documentation and HIPAA compliance.\n\nProvide timely, clear, and professional communication regarding follow-ups, care plans, and practice policies.\n\nOperational Support\nAccurately document all patient interactions and maintain up-to-date records in care systems (EHRs/CRMs).\n\nTrack and report patient engagement metrics, participating in workflow testing to refine operations and identify improvements.\n\nRespond promptly to time-sensitive updates, adjusting priorities to address critical outreach needs immediately.\n\nMaintain high energy, professional empathy, and resilience during high-volume shifts and frequent patient rejections.\n\nCollaborate cross-functionally to advance patient engagement strategies and organizational goals.\n\nMinimum Qualifications\nHigh school diploma or equivalent\n\nMinimum of 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement.\n\nProven track record in high-volume environment with the ability to meet performance metrics (i.e. Activation, conversion, etc.).\n\nRegular and predictable attendance\n\nExcellent interpersonal, verbal, and written communication skills.\n\nStrong organizational and documentation abilities.\n\nDetail-oriented with the ability to manage multiple priorities efficiently.\n\nAbility to work shifts between 8:00 AM - 8:00 PM EST, including evenings and Saturdays as needed.\n\nPreferred Qualifications\nExperience in a remote call center environment.\n\nFamiliarity with value-based care models and Medicare Advantage.\n\nExperience with care management software and Electronic Health Record (EHR) systems.\n\nPhysical Requirements\nProlonged periods of sitting at a desk and working on a computer.","description_format":"text","description_chars":3481,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-10-26T16:37:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 22","filings_12m":22,"filings_prev_12m":12,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":8,"expected_fill_days":52,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/aledade-outreach-specialist-access-remote","json_url":"https://alion.io/job/aledade-outreach-specialist-access-remote.json","meta":{"generated_at":"2026-10-29T04:20:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5213},"rest":"https://alion.io/mcp/rest/get_company?id=5213"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faledade-outreach-specialist-access-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faledade-outreach-specialist-access-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faledade-outreach-specialist-access-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aledade-outreach-specialist-access-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faledade-outreach-specialist-access-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3281364}},{"tool":"search_jobs","arguments":{"company":"aledade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3281364},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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