{"id":989956,"url":"https://alion.io/job/alembic-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":669348,"name":"Alembic","domain":"alembic.com","url":"https://alion.io/company/alembic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":14,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T23:30:24Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-21T00:26:44Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":33},"description":"Location: Chicago, IL - Hybrid, with regular onsite time at customer sites in the Chicago area\nAbout Alembic\nAlembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes, a question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence.\nWe're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure, one of the fastest private supercomputers in the world.\nAbout the Role\nWe're hiring a Senior Customer Success Manager in Chicago to own and grow one of our most strategic enterprise partnerships. Alembic started inside this customer's marketing organization. Your job is to take it further: build close working relationships with the CMO and the marketing leadership team, then help expand Alembic into new business units, functions, and use cases until it becomes an enterprise-wide decision tool.\nThis is a relationship and growth role. You'll be the day-to-day strategic lead for Alembic inside the account, a trusted partner to senior leaders who want to work closely with you, and the person who makes sure Alembic's impact is visible and credited across the organization.\nYou won't be doing this alone. You'll be paired with an Alembic Field Scientist, a forward-deployed data expert who owns the technical side: running models, validating and cleaning data, and building analyses. You own the relationship, the strategy, and the story. Together you make sure every insight lands with the right people.\nThe seat is in Chicago because the customer is here. Executive meetings, business reviews, and new stakeholder introductions go materially better in person, and you'll be close enough to do them that way.\nWhat You'll Do\nBuild strong working relationships with the marketing organization, the CMO and their direct reports, and teams across every level of the marketing team.\n\nBuild and run an account plan that maps business units, decision makers, and priorities beyond marketing.\n\nIdentify and develop opportunities to bring Alembic into new verticals and functions such as finance, product, operations, and strategy, partnering with Sales on commercial conversations.\n\nKeep Alembic visible. Make sure wins are quantified, credited, and shared internally by the customer, and turn successes into case studies, executive readouts, and internal champions.\n\nLead executive business reviews that connect Alembic's causal insights to the customer's revenue, efficiency, and strategic goals.\n\nPartner with your Field Scientist to translate technical findings into clear, decision-ready recommendations for senior leaders.\n\nStay ahead of risk. Read organizational changes, budget shifts, and competitive pressure early and act before they become problems.\n\nBe the customer's voice inside Alembic. Bring their priorities to Product and Engineering and help shape the roadmap toward enterprise use cases.\n\nCoordinate Alembic's internal teams (Sales, Product, Data Science, Field Science) so the customer sees one aligned partner.\n\nWhat Will Help You Succeed\nCore Skills\n7 to 10+ years in strategic account management, enterprise customer success, or consulting at a B2B SaaS, data, analytics, or AI company.\n\nA track record of growing an enterprise relationship across business units, with named references you're proud of.\n\nExperience working directly with senior executives. You're prepared, credible, and comfortable offering a point of view.\n\nStrong business judgment. You can spot where Alembic can help, frame the value, and bring the right people together to act on it.\n\nEnough analytical fluency to explain causal AI, measurement, and data concepts clearly to non-technical leaders.\n\nExcellent written and verbal communication, from executive-ready narratives to day-to-day working sessions.\n\nPreferred Qualifications\nBackground in marketing measurement, analytics, martech, or management consulting.\n\nExperience expanding a platform from one function into an enterprise-wide deployment.\n\nFamiliarity with enterprise procurement, security review, and data governance.\n\nExperience at a startup or high-growth company where you built the playbook rather than inherited it.\n\nAn existing network in the Chicago enterprise community.\n\nGrowth Opportunities\nLearn from the best: Work closely and consistently with one of the most senior and talented marketing leadership teams in the Fortune 100.\n\nStrategic account leadership: Help define how Alembic runs and grows its most important enterprise partnerships.\n\nCross-functional influence: Shape the product roadmap as Alembic moves from a marketing tool to an enterprise platform.\n\nScope that scales: As the partnership grows, so does your role.\n\nThe role is right for you if:\nYou get real satisfaction from turning one executive sponsor into many, and one use case into a company-wide standard.\n\nYou want to learn by working alongside senior leaders, not from a distance.\n\nYou'd rather be the strategic partner in the room than the person managing tickets.\n\nWhy You Might Be Excited About Alembic\nYou own the partnership: You'll be the strategic lead for Alembic in one of our most important accounts, with real say in where it goes next.\n\nElite customers, real stakes: You'll work directly with a Fortune 100 CMO and the marketing leadership team on multimillion-dollar decisions.\n\nA technical partner at your side: A dedicated Field Scientist handles the models and data, so you can focus on relationships and strategy.\n\nBuild the model: How you grow this account becomes the blueprint for every strategic account after it.\n\nA product worth expanding: Causal AI on our own NVIDIA DGX SuperPOD, doing something no attribution model has done before. There's real appetite for it well beyond marketing.\n\nSeries B momentum, real ownership: Meaningful equity at a Series B company that's raised $145M, with proven product-market fit and enterprise traction.\n\nWhy You Might Not Be Excited\nThis is a single-account, deep-partnership role. If you want to manage a large book of accounts, this isn't that role.\n\nSenior stakeholders are demanding and the organization is complex. You'll need to be comfortable with ambiguity and high visibility.\n\nYou want a fully remote role. 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