{"id":1148809,"url":"https://alion.io/job/alertmedia-it-support-specialist","title":"IT Support Specialist","company":{"id":7087,"name":"AlertMedia","domain":"alertmedia.com","url":"https://alion.io/company/alertmedia","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":150},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T15:28:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T20:21:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Do work that matters. \nAt AlertMedia, we help organizations protect their people, operations, and brand. Our modernRisk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler-and it starts with bringing critical information and workflows together in one unified platform.\nOur core values drive us in our important mission of keeping people safe & informed: \nWe’re humans not robots \nCustomers always come first \nWe work better together \nSimplicity is our strength \nOur reputation is priceless \nHard work pays of\nThe IT Support Specialist at AlertMedia will work with other IT staff to provide our employees with fast and friendly support with all their technology needs. This includes diagnosing, repairing, maintaining and upgrading Windows & Mac computers, servers, phones and critical software applications as necessary to ensure smooth operation. \nWho you are: \nYou are a highly motivated, organized team player who is passionate about technology, customer service, and operational follow-through. You bring exceptional attention to detail, quickly get to the “why” behind every request or issue, and proactively keep work moving through clear action and timely communication. You are a self-starter who enjoys a challenge, thrives in a fast-paced environment, and takes pride in providing efficient, thoughtful support to fellow employees. You love figuring out how computers work, learning new things, following the latest OS updates, and have a healthy respect for patch management. \nWhat you get to do every day: \nProvide first level support of end users technology related issues in a prompt, courteous manner\nRespond to incoming calls, tickets, and Slack messages regarding computer or equipment problems, and software issues \nGuide users through problem solving processes using clear communication. \nTrain and educate users on basic software and hardware functionality \nPrioritize and manage multiple tickets at a time through the ticketing system \nInstall and configure laptops and peripheral equipment according to standards and guidelines \nRemotely assist with onboarding new users globally \nAssist with password resets, multifactor resets and other account-related tasks \nProvide support for printers, including installation, configuration, and resolving printing issues \nHelp maintain accurate inventory records of all technology equipment \nMaintain hardware and software compliance by helping to ensure all hardware and software is kept up to date \nHelp maintain VOIP phone systems and softphone applications \nResolve connectivity issues with VPN and WiFi \nDocument technical procedures, solutions, and best practices for future reference \nEscalate complex issues to higher-level IT staff or vendors as needed \nContribute to AlertMedia’s culture, values and vision for the future \nWhat you bring to the role: \n1 to 3 years of experience in a technology support role\nExcellent troubleshooting skills \nExperience with Windows 10/11 and Mac OS required \nExperience with Microsoft Entra and Exchange preferred \nBasic understanding of TCP/IP protocol and basic network troubleshooting skills \nExperience with Jira, & Azure a plus \nWorking knowledge of Microsoft Office application suite \nTons of energy, humor, compassion, and enthusiasm \nPatience, empathy, and kindness while working with frustrated users \nThe ability and desire to work in a fast-paced challenging environment \nOutstanding communication skills and ability to effectively work cross-functionally \nProven ability to coordinate access requests across multiple departments, internal IT partners, and dependent teams while maintaining accuracy, urgency, and clear communication \nThis position is full time, in-office Monday through Friday but may require occasional after-hours or on-call support \nMust be able to lift and move IT equipment as needed \nLocation: Austin, TX. This is an in-office position 5 days a week in our beautiful downtown Austin, Texas headquarters\nSponsorship: AlertMedia does not sponsor candidates. Must have legal authorization to work in the US without sponsorship now and in the future\nWhy you’ll love working at AlertMedia: \nCompetitive base salary + Company-wide bonus program \nGenerous and flexible time and parental leave policies \nHealth benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! \n401K with a generous company match \nAmazing rewards and incentives - we love celebrating each other! \nCommitment to community service with opportunities to give back \nA Best Places to Work company 10 years in a row and numerous other awards \nAccess to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails \nOngoing career development opportunities with our Learning and Development team \n\nAbout AlertMedia: \nWe are the leading risk intelligence and response platform - trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. \nWe are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \nThis is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com. \nCome join us in our mission to save lives and minimize loss through effective communication. \nBy applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - https://www.alertmedia.com/legal/privacy-policy/","description_format":"text","description_chars":6393,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Communication","Threat Intelligence","Incident Response"],"lifecycle":[{"event":"open","at":"2026-09-23T16:46:27Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:9","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/alertmedia-it-support-specialist","json_url":"https://alion.io/job/alertmedia-it-support-specialist.json","meta":{"generated_at":"2026-09-24T13:53:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}