Account Manager

Job Description

The Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have.

The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest.

Travel to our Baltimore HQ is required for onboarding, trainings, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.

A Day in the Life:

• Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
• Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary
• Travels to customer sites to put a “human” experience behind every call and email.
• Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
• Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
• Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
• Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
• Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.

Required Skills & Abilities:

• Ability to travel at least 50% of the time
• Strong interpersonal skills including written and oral communication skills
• Self-motivated and able to work under minimal direction
• Ability to drive projects to completion in challenging circumstances
• Ability to facilitate discussion, identify, and implement alternatives or different
• Experience using Customer Relationship Management (CRM) tools such as SalesForce
• Ability to collaborate with other departments
• Experience creating client targeted collateral and presentations
• Experience developing and providing client training programs

Education & Experience:

• Bachelors degree preferred or equivalent work experience
• 2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling