{"id":2739713,"url":"https://alion.io/job/alertus-technologies-account-manager","title":"Account Manager","company":{"id":669052,"name":"Alertus Technologies","domain":"alertus.com","url":"https://alion.io/company/alertus","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":67,"open_postings":15,"ghost_share":0.467,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:26:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T04:39:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Job Description\nThe Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have.\nThe ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest.\nTravel to our Baltimore HQ is required for onboarding, trainings, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.\nA Day in the Life:\nEstablishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction\nProactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary\nTravels to customer sites to put a “human” experience behind every call and email.\nManages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue \nEducates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups \nActs as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams \nActs as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients \nCultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.\nRequired Skills & Abilities:\nAbility to travel at least 50% of the time\nStrong interpersonal skills including written and oral communication skills\nSelf-motivated and able to work under minimal direction\nAbility to drive projects to completion in challenging circumstances\nAbility to facilitate discussion, identify, and implement alternatives or different \nExperience using Customer Relationship Management (CRM) tools such as SalesForce \nAbility to collaborate with other departments \nExperience creating client targeted collateral and presentations \nExperience developing and providing client training programs \nEducation & Experience:\nBachelors degree preferred or equivalent work experience\n2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market\nAlertus Career Advantages:\nUnlimited Paid Time Off\nPaid Holidays\n401(k) Retirement Plan \nMedical, Dental, and Vision Plans\nShort-term Disability, Accident, Hospital, and Cancer Insurance\nLive Near Your Work HomeBuying Incentive\nEmployee Referral Bonuses\nFlex Scheduling","description_format":"text","description_chars":3638,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil Defense","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-16T20:24:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":73,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/alertus-technologies-account-manager","json_url":"https://alion.io/job/alertus-technologies-account-manager.json","meta":{"generated_at":"2026-10-17T08:02:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10853,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669052},"rest":"https://alion.io/mcp/rest/get_company?id=669052"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falertus-technologies-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falertus-technologies-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falertus-technologies-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alertus-technologies-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falertus-technologies-account-manager"}]}