{"id":2509044,"url":"https://alion.io/job/alexander-dennis-customer-contracts-manager","title":"Customer Contracts Manager","company":{"id":2298934,"name":"Alexander Dennis","domain":"alexander-dennis.com","url":"https://alion.io/company/alexander-dennis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Larbert, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-05T00:00:00Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-10-23T10:41:10Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"Job Title: Customer Contracts Manager\nLocation: Larbert OR Scarborough\nOur Vision & Why It Matters\nAt Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.\nWe design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.\nWhat You’ll Do\nAs a Customer Contracts Manager, you’ll be responsible for managing the end-to-end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross-functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.\nWhat We’re Looking For\nWe’re looking for a commercially astute, organised, and customer-focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high-profile customers. A keen attention to detail, a “right-first-time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.\nBonus if you have:\nExperience within the bus industry or a technically complex manufacturing environment \nTechnical knowledge of bus products and vehicle specifications \nExperience supporting factory visits, first vehicle sign-off, or customer PDIs\n\nWhat We Offer\nBecause we know that to deliver on our vision, people have to feel supported and inspired:\nImpact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.\nDevelopment & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.\nCulture & Belonging: An inclusive environment; your voice matters; we treat people fairly.\nPerks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.\nOur Values - What Guides Us\nThese are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.\nSafety: The health and wellbeing of our team members, and the safety of our products, are our top priority.\nQuality: We strive for excellence in our products, services, and all that we do.\nIntegrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.\nAccountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.\nTeamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.\nSustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.\nHow to Apply\nIf you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.\nPlease complete our online application form and attach your CV!\nWe care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.\nIf you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.\nDue to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to ","description_format":"text","description_chars":4213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T08:35:55Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.178,"p_room":0.28,"age_days":140,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/alexander-dennis-customer-contracts-manager","json_url":"https://alion.io/job/alexander-dennis-customer-contracts-manager.json","meta":{"generated_at":"2026-10-23T12:53:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2298934},"rest":"https://alion.io/mcp/rest/get_company?id=2298934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falexander-dennis-customer-contracts-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falexander-dennis-customer-contracts-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falexander-dennis-customer-contracts-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alexander-dennis-customer-contracts-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falexander-dennis-customer-contracts-manager"}]}