{"id":2852204,"url":"https://alion.io/job/alfa-laval-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":67993,"name":"Alfa Laval","domain":"alfalaval.ae","url":"https://alion.io/company/alfalaval","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":44,"ghost_share":0,"stale_share":0.614,"repost_share":0.023,"time_to_fill_p50_days":23,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland","Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T13:40:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T20:37:32Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.\nAs we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.\nAt Alfa Laval, we are looking for a Customer Support Specialist to join our team. In this role, you will manage customer orders and inquiries while acting as a key link between customers and internal departments.\nThe successful candidate will be customer-focused, organized, and able to work independently. You will be responsible for ensuring accurate and efficient order processing, timely communication, and effective resolution of customer-related matters.\nThis is an excellent opportunity for a professional who enjoys building strong customer relationships, managing priorities, and contributing to continuous improvement in a global organization.\nKey responsibilities:\nReview incoming orders for accuracy and compliance with contractual requirements.\nEnter customer orders accurately and efficiently into the ERP system.\nManage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.\nCoordinate and communicate order changes and revisions with relevant internal departments.\nRespond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.\nSupport the resolution of complaints, order discrepancies, and delivery issues.\nQualifications and skills:\nPrevious experience in customer support, order management, sales administration, or a related field.\nStrong written and verbal communication skills.\nExcellent organizational and analytical abilities.\nAbility to work independently and take ownership of assigned responsibilities.\nStrong prioritization and time-management skills.\nAbility to manage multiple tasks while maintaining accuracy and attention to detail.\nCustomer-focused mindset with a professional and solution-oriented approach.\nAbility to collaborate effectively with colleagues across different functions.\nFluency in Polish and English\nWhat’s In It For You:\nWe offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.\nExciting place to build a global network with different nationalities to mingle and to learn.\nYour work will have a true impact on Alfa Laval’s future success, you will be learning new things, every 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