{"id":4258225,"url":"https://alion.io/job/alfa-laval-service-centre-coordinator","title":"Service Centre Coordinator","company":{"id":67993,"name":"Alfa Laval","domain":"alfalaval.com","url":"https://alion.io/company/alfalaval","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":62,"ghost_share":0,"stale_share":0.71,"repost_share":0.048,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Søborg, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-11-13T14:25:59Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T14:25:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.\nAs we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.\nAbout the Role:\nAs a Service Centre Coordinator, you will be a central part of our Nordic Service Centres team in Søborg, ensuring that customer repairs and workshop services are handled smoothly and efficiently.\nYou will work closely with both internal teams and external stakeholders, always keeping the customer at the heart of what you do.\nTasks:\nHandle incoming service and repair orders for High Speed Separators & Decanters.\nCoordinate internal invoicing, documentation, and administrative processes \nCommunicate with sales teams, customer support, technicians, and end customers \nLiaise with sub-suppliers and manage logistics, including shipping and delivery follow-ups \nUse digital tools and internal systems to track workflows and ensure operational accuracy \nCollaborate closely with our Workshop and Field Service teams to ensure high-quality service execution \nContribute to continuous improvement and efficiency in daily operations \nWhat You Know:\nYou’re a proactive problem-solver with a service mindset and a strong focus on quality. You thrive in a dynamic environment, adapt quickly to change, and bring structure to complex processes.\nExperience in order handling, administration, or customer service \nStrong Excel skills and comfortable working with spreadsheets, templates, and data analysis \nProficient with digital systems, ERP platforms, and common business software \nComfortable working in a data-driven environment with high attention to system accuracy \nKnowledge of logistics processes or shipping coordination \nTechnical understanding or background is an advantage\nFluent in Danish and English; knowledge of another Scandinavian language is a plus\nHave technical skills on mechanical processes is a plus \nWhat You Can Expect :\nJoin a passionate, service-oriented team where customer experience and operational excellence go hand in hand. You'll be empowered to take initiative, challenge old ways of working, and contribute to improvements every day.\nA role where your coordination and digital tools skills make a direct impact on customer satisfaction \nA supportive and inclusive team environment where collaboration is key \nA workplace that values adaptability, quality, and teamwork \nDevelopment opportunities in a global company with a strong local presence \nAbout the Site:\nOur Søborg site is home to one of our Nordic Service Centres and a dedicated team focused on delivering timely, high-quality support to customers in the region. With a fully equipped service workshop and strong collaboration across functions, Søborg offers a dynamic, hands-on environment for professionals who want to be close to the action.\nFor more information, please contact:\nNordic Service Centre Manager: Francisco Garcia, \nSenior Talent Acquisition Partner, Marta Glowacka \nWe are conducting a continuous review of received applications. We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).\nSend your application and CV via the link below no later than 30th of November 2026.\nOur commitment to integrity\nWe care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. 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