{"id":1925363,"url":"https://alion.io/job/alfa-laval-service-coordinator-3","title":"Service Coordinator","company":{"id":67993,"name":"Alfa Laval","domain":"alfalaval.ae","url":"https://alion.io/company/alfalaval","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":42,"ghost_share":0,"stale_share":0.619,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T19:39:15Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T11:38:58Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.\nAs we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.\nAbout the job…\nThe Service Coordinator provides overall support for repair and reconditioning work for both our external and internal customers.\nKey areas include provide quotations to our sales force, prioritize and coordinate repairs, overall management / administration of each repair order, continually seek ways to improve repair processes and techniques. The Shop Coordinator contacts customers to discuss repairs, quote repairs, follow up discussions after repairs, and assists in order entry and invoicing as needed.\nThis is an onsite position locatedin Houston, TX.\nAs a part of the team, you will:\nPrioritize and coordinate the overall flow of repair and reconditioning projects with Team Leaders and Management, focusing on improving utilization and throughput.\nProvide jobs status & updates to Sales team.\nMaintain production schedules and assist with regularly scheduled production meetings.\nManage coordinate standard outsource process.\nResearch customer equipment in proprietary systems to confirm accuracy of parts and lead time.\nUtilize BPCS programs, Jeeves, Installed Base, SALLY, CAS and OPTO, etc., to find information and to update modifications made on equipment.\nCreate & assure job packets for repair and reconditioning projects have the applicable drawings, quality plans and checklists, scan sheets, and EHS related documentation.\nCreate and formalize repair quotes to end customers and internal Sales teams.\nReview of shop quotes before pricing and finalization.\nPerform tasks within proprietary applications in MRP and Lotus Notes systems (order parts and expedite as needed, create PO’s for outsource operations, occasionally schedule freight, etc.).\nInteract and communicate repair information to shop, end customers, and sales personnel.\nAssist Service Center team to meet published baseline measurements and KPI’s.\nManage job costs: Assures selling price and costs are in line to maintain acceptable margins.\nAssure recovery is in line with the jobs.\nBe engaged and drive 5S projects, investment requests and process improvements in all areas.\nMaintain applicable inventory reports, records, and proprietary software.\nCoordinate and assist in the completion and documentation of all ACT warranty claims.\nPositive participation in meetings, ALPS and improvement initiatives.\nPerform other duties as directed by Management and business needs.\n\"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.\"\nWhat you know:\nHigh School or GED.\nMinimum five years hands-on experience with repairing/reconditioning in manufacturing, job shop or customer service environment desirable.\nAbility to read and work from blueprints.\nAbility to prioritize work and meet deadlines.\nStrong communication and respectful interpersonal skills both written and verbal.\nDemonstrate ability to perform effectively within a team environment.\nSome understanding of machining and welding techniques.\nAbility to work within stressful situations (Resilience).\nFundamental knowledge of standard word processing software and spreadsheets.\nCustomer Service Orientation.\nExecution.\nDrive.\nTeamwork.\nFlexibility.\nCommunication skills.\nJudgement.\nInitiative.\nIntegrity.\nAt Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.\nWhat’s in it for you?\nAlfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $26.00 to $36.00 hourly.\nAlfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.\nEEO/Vet/Disabled Employer","description_format":"text","description_chars":5349,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Manufacturing","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-05T19:39:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 12 · green card filings: 10","filings_12m":12,"filings_prev_12m":9,"green_card_filings_12m":10,"median_offered_wage_usd":106136,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":15,"expected_fill_days":23,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/alfa-laval-service-coordinator-3","json_url":"https://alion.io/job/alfa-laval-service-coordinator-3.json","meta":{"generated_at":"2026-10-21T11:42:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":67993},"rest":"https://alion.io/mcp/rest/get_company?id=67993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falfa-laval-service-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falfa-laval-service-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falfa-laval-service-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alfa-laval-service-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falfa-laval-service-coordinator-3"}]}