{"id":1634810,"url":"https://alion.io/job/alfred-people-operations-manager","title":"People Operations Manager","company":{"id":2093505,"name":"Alfred","domain":"alfred.la","url":"https://alion.io/company/alfred-la","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T19:13:14Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T13:32:28Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About Alfred\nAlfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience - all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide.\nJob title: People Operations Manager\nLocation: Los Angeles, CA\nReports to: Director of People\nFLSA Status: Exempt\nWage: $80,000 - $90,000\nThe People Operations Manager serves as a trusted People partner to Alfred’s leaders, managers, and employees. This role owns the leaves and accommodations process and partners with the Director of People on employee relations matters, while advising and coaching managers and helping ensure consistent, compliant People practices across the organization.\nThis is a hands-on role for someone who is comfortable navigating complex and sensitive employee matters while also building strong relationships with teams at every level. The ideal candidate brings sound judgment, empathy, accountability, and a practical approach to solving People challenges in a fast-paced, multi-location environment.\nWhat You'll Do\nEmployee Relations & Investigations\nConduct timely and thorough workplace investigations for low-to-mid-level concerns, including interviews, documentation, findings, and recommended next steps.\nPartner with the Director of People on complex or high-risk employee matters, assessing risk and recommending thoughtful, consistent, and compliant solutions.\nMaintain accurate and confidential documentation of employee relations matters and ensure appropriate follow-through through resolution.\nLeaves, Accommodations, & Compliance\nOwn end-to-end management of leaves of absence and accommodation requests, serving as the primary subject matter expert and administrator. \nHelp ensure compliance with federal, state, and local employment laws and translate requirements into practical processes for managers and teams.\nSupport the consistent implementation and interpretation of company policies, procedures, and People programs across Alfred locations.\nIdentify potential areas of employee-related risk and escalate or recommend appropriate action when needed.\nStay current on relevant employment requirements and help ensure People practices evolve alongside regulatory changes.\nPeople Operational Excellence\nPartner cross-functionally with Recruiting, Payroll, Operations, Training, and other teams to create a consistent employee experience throughout the employee lifecycle.\nSupport onboarding, performance management, employee transitions, and offboarding as needed.\nMaintain accurate employee records and support strong HRIS data integrity and documentation practices.\nSupport development and improvement of People processes, policies, manager resources, and tools as Alfred continues to grow.\nAdvance broader People initiatives, special projects, and organizational priorities in partnership with the Director of People.\nWhat You’ll Bring\n3+ years of Human Resources or People Operations management experience supporting hourly, hospitality, retail, or multi-location teams strongly preferred.\nStrong working knowledge of California employment practices, including wage and hour, leaves of absence, accommodations, performance management, and employee relations.\nExperience conducting workplace investigations and managing sensitive employee matters from intake through resolution.\nConfidence coaching managers through performance concerns, corrective action, difficult conversations, and other complex employee matters.\nSound judgment and the ability to independently assess situations, identify potential risk, recommend solutions, and recognize when escalation is appropriate.\nStrong interpersonal and communication skills, with the ability to build trust and credibility with employees and leaders at all levels.\nAdaptable, solutions-oriented, and comfortable being a visible, hands-on People partner to teams across Alfred’s cafes.\nCompensation & Benefits\nBase salary: $80,00 - $90,000 annually\nMedical, Dental, & Vision insurance packages\nVacation paid time off and sick time accruals\n401(k) eligibility after 12 months of employment\nMonthly phone reimbursement\nFree drinks and employee discounts\nGrowth and advancement opportunities\nOpen Path Collective Therapy Reimbursement","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-01T21:33:50Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.793,"p_room":0.9,"age_days":14,"expected_fill_days":28,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/alfred-people-operations-manager","json_url":"https://alion.io/job/alfred-people-operations-manager.json","meta":{"generated_at":"2026-10-15T14:14:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2093505},"rest":"https://alion.io/mcp/rest/get_company?id=2093505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falfred-people-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falfred-people-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falfred-people-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alfred-people-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falfred-people-operations-manager"}]}