Quality Analyst - Manual Testing

About The Role :

We are looking for a detail-oriented Quality Analyst to lead manual testing efforts for the Customer Portal, a React/AEM-based web application integrated with SAP, Salesforce, and supporting middleware.

The QA will validate end-to-end business scenarios spanning the web/AEM front end and SAP-driven backend processes (orders, deliveries, invoices, documents), ensuring the portal meets functional, data-accuracy, and customer-experience requirements before release.

Key Responsibilities :

Test Planning & Strategy :

- Define the manual test strategy and test plans for each Phase 1 module (Profile, Documents, Contact Us, Dashboard, Deliveries, Order Status), covering functional, regression, integration, and UAT-support testing.

Test Case Design :

- Author detailed test cases and test scripts derived from business requirement documents, including field-level validations, business rules, and source-system mappings (e.g., SAP, SFDC).

SAP-Integrated Scenario Testing :

- Validate portal behavior against SAP-driven data and logic, including order status transitions, delivery commitment / delay logic, credit/pricing/compliance blocks, invoice and document availability, and output management triggers.

Web/UI Testing :

- Perform functional, cross-browser, responsive, and accessibility testing of the React/AEM front end, including forms, search/filter behavior, modals, file uploads/downloads, and navigation flows.

Data Validation :

- Verify data accuracy and consistency across SAP, Salesforce (SFDC), and the portal UI, including account details, contact information, order/delivery data, and document metadata.

Defect Management :

- Log, triage, and track defects to closure using the team's defect management tool, working closely with React developers, AEM SMEs, and SAP consultants on root cause and resolution.

Requirement Traceability :

- Maintain requirements-to-test-case traceability matrices to ensure full coverage of documented requirements and sign-off criteria.

Regression & Release Testing :

- Execute regression test cycles ahead of each release, validate bug fixes, and provide go/no-go quality input to the Project Lead.

UAT Support :

- Support business stakeholders during User Acceptance Testing, including test data preparation, issue triage, and coordination of retesting.

Documentation :

- Maintain clear test documentation, execution logs, and status reporting (pass/fail metrics, defect trends, coverage) for project stakeholders.

Must-Have Skills :

- Experience : 5+ years of manual QA experience with at least 2+ years testing applications integrated with SAP and modern web front ends.

- SAP Exposure : Working knowledge of SAP Sales & Distribution (Order-to-Cash) processes - Sales Orders, Deliveries, Billing/Invoicing, Customer Master - sufficient to validate business rules and data displayed on the portal.

- Web Application Testing : Hands-on experience testing React-based or other modern JavaScript web applications, including responsive/cross-browser testing; exposure to CMS/DXP platforms such as AEM is a plus.

- Test Management Tools : Proficiency with test management and defect tracking tools (e.g., JIRA/Xray, Azure DevOps, qTest, or similar).

- API/Integration Awareness : Ability to validate data flowing through REST/GraphQL APIs and integration layers (e.g., Apigee) at a functional level, using tools such as Postman.

- CRM Exposure : Familiarity with Salesforce (SFDC) data structures (Accounts, Contacts, Cases) as they relate to customer and case data shown on the portal.

- Strong analytical skills with the ability to design test scenarios covering complex business/status logic (e.g., order and delivery lifecycle states).

- Excellent written and verbal communication skills for defect reporting and stakeholder coordination.

- Experience working in Agile/Scrum teams, including participation in sprint ceremonies and Definition of Done reviews.

Added Advantage (Highly Preferred) :

- Experience testing AEM (Sites/SPA Editor) authored pages and AEM Dispatcher-cached content.

- Exposure to SAP transaction codes relevant to customer master and order data (e.g., XD03) for cross-verification during testing.

- Experience testing Salesforce Case creation/workflow integrations.

- Basic SQL knowledge for backend data verification.

- ISTQB Foundation Level certification.

Qualifications :

- E / B.Tech.

- ISTQB or equivalent QA certification is a plus.

Skills

Software Quality Assurance, Testing, Manual Testing, Test Strategy, Test Case Writing, Regression Testing, Defect/Bug Management Process, Integration Testing, Application Testing, SAP Testing, CRM Testing