{"id":98908,"url":"https://alion.io/job/algolia-customer-success-engineer","title":"Customer Success Engineer","company":{"id":7158,"name":"Algolia","domain":"algolia.com","url":"https://alion.io/company/algolia","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":156000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Algolia","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Objective-C","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Swift","optional":false},{"name":"GitHub","optional":true},{"name":"Magento","optional":true},{"name":"Salesforce","optional":true},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-06-10T18:50:43Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-24T08:52:10Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":105},"description":"Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact.\nAs a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.\nThis role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.\nYou will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.\nSuccess in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.\nIf you’re excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we’d love to meet you.\nYOUR ROLE WILL CONSIST OF\nAct as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs\nScope, shape and present technical workshops to drive Algolia’s adoption\nAdvise Algolia’s customers on the best technical and industry practices around search implementation and optimization\nWork closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.\nWork across the organisation and escalate as necessary for confirmation of solutions or other options.\nPartner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.\nDevelop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.\nProactively identify and work with the customer to resolve technical risks and bottlenecks.\nProvide guidance on how to optimise the use of their environment.\nYOU MIGHT BE A FIT IF YOU HAVE\n4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space\nFunctional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python\nExperience with REST API, database management, and web development technologies\nExperience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)\nA lifelong learning and growth mindset\nStrong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience\nProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels\nExcellence in time management, task prioritization, and evaluation of situational urgency\nTravel to customers' locations may be required occasionally\nNICE TO HAVE\nExperience implementing or optimising search & discovery experiences\nExperience designing and developing generative AI and agentic application\nExperience working in a high-growth SaaS environment \nFamiliarity with iOS & Android platforms.\nExperience supporting open-source projects & their GitHub communities.\nExperience with Shopify, Magento, and Salesforce a plus\nAlgolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.\nThe annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.\nOn-Target Earnings Pay Range\n$130,500—$163,000 AUD\nFLEXIBLE WORKPLACE STRATEGY:\nAlgolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. \nWe have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees.Positions listed as \"Remote\" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.\nWE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:\nGRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.\nTRUST - Willingness to trust our co-workers and to take ownership.\nCANDOR - Ability to receive and give constructive feedback.\nCARE - Genuine care about other team members, our clients and the decisions we make in the company.\nHUMILITY - Aptitude for learning from others, putting ego aside.\nWe’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported-regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.\nIMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice\nWe’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:\nOur open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.\nAll genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.\nWe’ll never ask for payments, purchases, or financial details during the hiring process.\nREADY TO APPLY?\nIf you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!","description_format":"text","description_chars":7458,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Search Engines","Recommendation Systems","AI Search"],"lifecycle":[{"event":"open","at":"2026-09-05T12:51:35Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.736,"p_room":0.36,"age_days":105,"expected_fill_days":56,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/algolia-customer-success-engineer","json_url":"https://alion.io/job/algolia-customer-success-engineer.json","meta":{"generated_at":"2026-09-24T09:04:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}