{"id":1428173,"url":"https://alion.io/job/algosec-customer-success-associate-india","title":"Customer Success Associate, India","company":{"id":2243,"name":"AlgoSec","domain":"algosec.com","url":"https://alion.io/company/algosec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-28T20:59:49Z","employer_posted_date":null,"last_verified_at":"2026-09-28T20:59:49Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"At AlgoSec, what you do matters!\n\nAlgoSec helps the world's leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,300 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.\n\nAs we continue to expand our cloud and enterprise business globally, we are looking for a Customer Success Associate.\n\nThis is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.\n\nReporting To:  VP of Global Customer Success\n\nLocation: Gurugram, India (Hybrid)\n\nDirect Employment \n\nWhat You'll Do  \n\nManage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.  \nSegment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.  \nCoordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.  \nMonitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.  \nPartner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.  \nTrack and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).  \nContribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.  \n\nWhat We're Looking For  \n\n2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.  \nNetworking or security background. \nStrong written and verbal communication skills  \nExcellent English proficiency  \nHighly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.  \nCustomer-focused with a proactive and collaborative approach.  \nComfortable working independently in a fast-paced, global environment \nAbility to cover US time zone, including willingness to work evening hours until 11pm 2 to 3 times per week \n\nNice To Have\n\nExperience with Salesforce, Planhat or other Customer Success Platforms.  \nExperience running campaigns, webinars, or other digital engagement initiatives.  \n\nAlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.","description_format":"text","description_chars":2604,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Network Security","Cloud 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