{"id":4199498,"url":"https://alion.io/job/algosec-technical-support-engineer-cloud","title":"Technical Support Engineer (Cloud)","company":{"id":2243,"name":"AlgoSec","domain":"algosec.com","url":"https://alion.io/company/algosec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false},{"name":"Azure DevOps","optional":true},{"name":"Bicep","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"Docker","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-12T21:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T21:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"AlgoSec is looking for an experienced Technical Support Engineer to join our global Support organization.\nFor this position, we are specifically looking for a candidate with strong Cloud, Linux, and automation experience who can complement the networking and firewall expertise already existing within the team and support AlgoSec's continued evolution toward SaaS, cloud-based capabilities, and AI integrations.\n\nResponsibilities:\nProvide technical support to AlgoSec customers and partners worldwide via email, phone, and web sessions.\nTroubleshoot technical issues related to product installation, configuration, operation, cloud infrastructure, applications, networking, and security environments.\nGuide customers, partners, and Sales Engineers through technical issues and product-related questions.\nInvestigate complex technical problems across cloud, Linux, application, and network environments.\nWork closely with global Support teams, R&D, Delivery, and Product Management to drive issues to resolution.\nTake ownership of customer issues and manage them through resolution.\nDevelop and maintain operational scripts and automations to improve Support efficiency, reduce manual effort, and increase service reliability.\nDocument technical findings and maintain and improve the AlgoSec knowledge base.\nContribute to the continuous improvement of Support processes, methodologies, tools, and automation.\n\nWhat We're Looking For:\nAt least 3 years of experience in Technical Support or a similar customer-facing technical role within a software company.\nPractical experience with cloud platforms such as AWS and/or Microsoft Azure, including troubleshooting cloud infrastructure, networking, security, and platform services.\nStrong hands-on experience administering and troubleshooting Linux/Unix environments.\nExperience with scripting and automation using Bash, Python, PowerShell, Shell scripting, or similar technologies.\nExperience building or maintaining operational automations to improve efficiency, reduce manual effort, or enhance service reliability.\nExperience supporting network security, infrastructure, or other complex enterprise software products.\nGood understanding of networking and security concepts.\nStrong analytical and problem-solving skills, with the ability to diagnose complex technical issues across cloud and application environments.\nAbility to independently investigate technical issues and take ownership through resolution.\nExcellent written and verbal communication skills in English.\nAbility to perform effectively in a fast-paced environment while managing multiple priorities.\nWillingness to work flexible hours as part of a 24x7 global Support organization.\n\nNice-to-have:\nExperience with Infrastructure as Code tools such as Terraform, CloudFormation, or Bicep.\nExperience with containerization and orchestration technologies such as Docker and Kubernetes.\nKnowledge of CI/CD pipelines and automation platforms such as GitHub Actions, Azure DevOps, or Jenkins.\nExperience implementing AI-powered operational workflows, predictive analytics, intelligent alerting, or GenAI-based Support automation solutions.\nExperience with SaaS products or cloud-native application environments.\nExperience with firewall technologies such as Check Point, Palo Alto, Cisco, Juniper, Fortinet, or similar platforms.\nExperience working directly with R&D, Product, or Delivery teams on complex customer issues.\nExperience creating technical documentation or Knowledge Base content.\n\nPersonal attributes:\nIndependent, resourceful, and results-oriented.\nStrong analytical and troubleshooting mindset.\nFast learner with a strong interest in emerging technologies, cloud platforms, automation, and AI-driven operations.\nStrong team player with high integrity and a customer-first mindset.\nComfortably operating under pressure and handling multiple technical issues simultaneously.\nSkills\nAWS, Azure, Cloud, Linux, Technical Support, Unix","description_format":"text","description_chars":3955,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-11-12T21:35:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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