{"id":1428100,"url":"https://alion.io/job/algosec-technical-support-engineer-india","title":"Technical Support Engineer, India","company":{"id":2243,"name":"AlgoSec","domain":"algosec.com","url":"https://alion.io/company/algosec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-28T20:59:40Z","employer_posted_date":null,"last_verified_at":"2026-09-28T20:59:40Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"At AlgoSec, what you do matters!\n\nAlgoSec helps the world's leading organizations secure application connectivity across hybrid and multi-cloud environments. Trusted by more than 2,200 global organizations, our platform delivers visibility, security policy management, risk reduction, and compliance automation across complex enterprise networks.\n\nAs we continue to expand our cloud and enterprise business globally, we are looking for a Technical Support Engineer for a leading support position based in India.\n\nThis is an opportunity to join a profitable, growing cybersecurity company with strong market traction, a collaborative culture, and significant growth potential.\n\nReporting to: Support Manager\n\nLocation: Gurgaon, India (Home office/Hybrid)\n\nDirect Employment\n\nWhat You'll Do\n\nSupporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.\nMaintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.\nIntroducing support methodologies, tools and more.\nWorking in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.\n\nWhat We're Looking For\n\nAt least 3 years previous experience in similar position, in a software company \nExperience in Linux/UNIX environments \nExperience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) \nExperience in support of network security software products \nIndependent, resourceful, problem-solver, result oriented \nFast learner \nTeam player, pleasant and with a high level of integrity \nExcellent written and verbal communication skills in English. \nOperating well under-pressure, multi-tasking. \nWillingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. \n\nNice To Have\n\nExperience in SRE/DevOps \nExperience in Linux script languages (PERL, shell) \n\nAlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.","description_format":"text","description_chars":2125,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Network Security","Cloud Security"],"lifecycle":[{"event":"open","at":"2026-09-29T00:08:44Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.945,"age_days":6,"expected_fill_days":18,"reasons":["seen:6","win:mid"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/algosec-technical-support-engineer-india","json_url":"https://alion.io/job/algosec-technical-support-engineer-india.json","meta":{"generated_at":"2026-10-06T01:52:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2729,"day_limit":5000,"remaining_today":2271,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2243},"rest":"https://alion.io/mcp/rest/get_company?id=2243"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falgosec-technical-support-engineer-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falgosec-technical-support-engineer-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falgosec-technical-support-engineer-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/algosec-technical-support-engineer-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falgosec-technical-support-engineer-india"}]}