{"id":1278711,"url":"https://alion.io/job/algoshack-algoqa-product-support-engineer","title":"algoQA Product Support Engineer","company":{"id":3806672,"name":"AlgoShack","domain":"algoshack.com","url":"https://alion.io/company/algoshack","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":57,"open_postings":38,"ghost_share":0.711,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-05-14T09:52:53Z","employer_posted_date":"2026-05-14","last_verified_at":"2026-09-29T23:09:35Z","board_verified":true,"closed_at":null,"days_open":138,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":137},"description":"Role Overview:\nWe are looking for an algoQA Product Support Engineer to enable and support customers in effectively adopting and utilizing the algoQA platform. The role focuses on onboarding, training, technical guidance, troubleshooting, and supporting advanced usage scenarios to ensure successful automation outcomes.\nKey Responsibilities:\nProvide onboarding support and help users get started with algoQA\nConduct training sessions and share best practices for effective platform usage\nGuide users in designing and implementing automation using algoQA\nAssist in debugging, troubleshooting, and resolving product-related issues\nSupport creation of complex and reusable components for advanced use cases\nCollaborate with customer teams to address queries and unblock challenges\nShare documentation, knowledge resources, and learning materials\nEnsure smooth adoption and continuous usage of the algoQA platform\nRequired Skills:\nStrong understanding of test automation fundamentals\nGood knowledge of algoQA platform\nExperience with UI/desktop automation tools (e.g., WinAppDriver or similar)\nKnowledge of low-code/no-code automation platforms\nBasic programming knowledge (C#, Python, or similar)\nStrong debugging and troubleshooting skills\nFamiliarity with QA processes and SDLC\nGood communication and stakeholder management skills\nAbility to conduct training and knowledge transfer sessions\nExperience:\n2-5 years of experience in test automation / QA / product support roles\nGood to Have:\nExperience in healthcare domain (e.g., PACS, DICOM, HL7)\nExposure to AI/ML-based automation tools\nExperience in customer-facing or support roles","description_format":"text","description_chars":1633,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-26T02:22:11Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.184,"p_room":0.28,"age_days":137,"expected_fill_days":22,"reasons":["conf:65","stale_co","velocity","ghost","win:tail","crowd:junior"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/algoshack-algoqa-product-support-engineer","json_url":"https://alion.io/job/algoshack-algoqa-product-support-engineer.json","meta":{"generated_at":"2026-09-30T03:42:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2593,"day_limit":5000,"remaining_today":2407,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}