{"id":1278684,"url":"https://alion.io/job/algoshack-key-account-manager","title":"Key Account Manager","company":{"id":3806672,"name":"AlgoShack","domain":"algoshack.com","url":"https://alion.io/company/algoshack","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"C","score":57,"open_postings":38,"ghost_share":0.711,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-06-17T06:44:08Z","employer_posted_date":"2026-06-17","last_verified_at":"2026-09-26T12:04:20Z","board_verified":false,"closed_at":null,"days_open":103,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":102},"description":"Role Overview :\nWe are seeking a commercially aware and relationship-driven Key Account Manager to own the success of algoShack's largest enterprise clients. You will be the primary point of contact for accounts responsible for adoption, renewal, expansion, and long-term value creation.\nKey Responsibilities :\nOwn the end-to-end customer relationship for assigned key accounts, from onboarding through renewal and expansion\nDrive product adoption: proactively engage users, identify inactive accounts, and bring them back into productive usage\nLead subscription renewal process: track renewal dates, initiate conversations proactively, and eliminate surprise churn\nConduct regular business reviews with key stakeholders - quantify value delivered and align on future goals\nOwn expansion opportunities and partner with sales leadership where required to close commercial discussions\nAct as the voice of the customer internally: feed product feedback, complaints, and feature requests to the product and CS teams\nCoordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer experiences\nMonitor churn risk signals using the customer success analytic tools, intervene proactively\nManage and resolve escalated customer complaints with urgency and ownership\nMaintain accurate account plans, renewal forecasts, and opportunity pipelines within systems\nSkills & Qualifications :\n4-8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS\nStrong commercial acumen: understanding of renewal economics, NRR, and expansion revenue\nExceptional relationship management skills - ability to build trust with C-level and operational stakeholders alike\nConfident communicator capable of leading executive business reviews and difficult conversations\nAnalytical mindset: able to use customer data to identify risk and opportunity\nSelf-starter who can manage multiple large accounts simultaneously with minimal supervision\nAI literacy with a strong understanding of Generative AI, AI-powered SaaS products, and how AI can improve customer workflows and business outcomes.\nComfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or similar) to improve customer communication, account planning, meeting preparation, and insight generation.\nNice to Have :\nExperience in enterprise software, QA tools\nTrack record of managing large accounts","description_format":"text","description_chars":2423,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-26T02:22:11Z"}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.278,"p_room":0.28,"age_days":102,"expected_fill_days":33,"reasons":["conf:41","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/algoshack-key-account-manager","json_url":"https://alion.io/job/algoshack-key-account-manager.json","meta":{"generated_at":"2026-09-29T04:43:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4485,"day_limit":5000,"remaining_today":515,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}