{"id":1247443,"url":"https://alion.io/job/algoworks-senior-engineer","title":"Senior Engineer","company":{"id":2091826,"name":"Algoworks","domain":"algoworks.com","url":"https://alion.io/company/algoworks-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1800000,"max":2500000,"currency":"INR","period":"year","gross":null,"usd_annual":26205},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"CI/CD","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-25T09:37:51Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T00:19:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role: Senior Engineer\nLocation: India, Remote\nExperience: 5-7 Years\nAlgoworks\nwww.algoworks.com\nAbout the company\nAlgoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.\nFor over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.\nAt Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.\nThrough collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.\nFollow the video below to know about us! Clipchamp\nRole overview\nWe are seeking a Salesforce Site Reliability Engineer (SRE) / Managed Services Reliability Engineer to ensure the availability, reliability, performance, and operational health of Salesforce and related managed services.\nThe role combines SRE and DevOps monitoring practices with Salesforce platform knowledge. The ideal candidate will work across observability, incident management, Salesforce production operations, integrations, SLA/OLA management, reliability engineering, and continuous improvement.\nKey responsibilities:\n1.Monitoring & Observability\nMonitor Salesforce applications, integrations, APIs, middleware, and related managed services using Datadog or similar observability tools.\nTrack application health, performance, availability, errors, API failures, and integration issues.\nConfigure and maintain operational dashboards and KPIs.\nIdentify reliability and performance trends across Salesforce production environments.\nEstablish effective monitoring practices to improve platform visibility and operational health.\n2.Alert & Incident Management\nCreate, configure, and optimize alerts, thresholds, and notifications.\nAnalyze alerts, identify false positives, and reduce alert noise.\nPerform initial troubleshooting and determine appropriate escalation paths.\nCoordinate with Salesforce development, integration, infrastructure, and third-party teams during incidents.\nParticipate in incident, escalation, and problem-management processes.\nSupport major incident resolution and stakeholder communication when required.\n3.Salesforce Operations\nMaintain strong working knowledge of Salesforce Sales Cloud and Service Cloud.\nApply knowledge of Apex, APIs, integrations, Flows, governor limits, and Salesforce platform architecture.\nMonitor Salesforce jobs, integrations, API limits, failed transactions, automation failures, and other production issues.\nSupport release deployments and production validation.\nIdentify Salesforce platform issues that may impact availability, performance, or reliability.\nCollaborate with Salesforce developers and administrators to resolve production issues.\n4.Managed Services & SLA Management\nAct as the reliability and technical operations layer for Salesforce managed services.\nEnsure incidents and service requests meet defined SLA/OLA requirements.\nMonitor operational performance against agreed service levels.\nCoordinate with support and technical teams to ensure timely resolution of incidents.\nIdentify recurring operational issues and drive appropriate corrective actions.\n5.Reliability & Continuous Improvement\nIdentify performance, availability, and reliability trends.\nDrive improvements in MTTR, incident volume, platform availability, and alert quality.\nAutomate repetitive monitoring and operational activities wherever possible.\nEstablish and maintain operational runbooks and knowledge articles.\nPerform RCA for recurring or critical issues and implement preventive actions.\nContinuously improve monitoring, support, and operational processes.\nRequired technical skills and competencies:\nStrong experience in Salesforce production support, managed services, SRE, DevOps, or reliability engineering.\nGood understanding of Salesforce Sales Cloud and Service Cloud.\nStrong understanding of Salesforce APIs, integrations, Apex, Flows, governor limits, and platform architecture.\nExperience with application and infrastructure monitoring/observability tools such as Datadog or similar platforms.\nExperience configuring alerts, thresholds, dashboards, and operational KPIs.\nStrong incident, escalation, and problem-management experience.\nExperience troubleshooting Salesforce production issues and integrations.\nUnderstanding of SLA/OLA management in a managed services environment.\nExperience with RCA, preventive actions, and continuous improvement.\nStrong analytical and problem-solving capabilities.\nMust have skills:\nSalesforce.\nSalesforce Sales Cloud.\nSalesforce Service Cloud.\nSalesforce Production Support.\nManaged Services.\nMonitoring & Observability.\nDatadog or similar monitoring tools.\nAlert & Incident Management.\nSalesforce APIs & Integrations.\nApex.\nSalesforce Flows.\nGovernor Limits.\nSLA/OLA Management.\nRoot Cause Analysis.\nProblem Management.\nReliability Engineering.\nGood to have skills:\nSRE/DevOps experience.\nExperience with Datadog dashboards and advanced monitoring.\nExperience with middleware and enterprise integrations.\nAutomation of monitoring and operational activities.\nCI/CD and release management experience.\nExperience with ITSM tools.\nKnowledge of Salesforce deployment and release processes.\nExperience with production performance optimization.\nKnowledge of additional Salesforce Clouds and enterprise platforms.\nDesired attributes:\nStrong reliability and operational ownership mindset.\nExcellent troubleshooting and analytical skills.\nAbility to remain calm and structured during production incidents.\nStrong communication and cross-functional collaboration skills.\nProactive approach to identifying reliability and performance risks.\nStrong focus on SLA adherence and service quality.\nAbility to work effectively with Salesforce developers, administrators, infrastructure, integration, and third-party teams.\nStrong documentation and knowledge-sharing discipline.\nContinuous improvement mindset with a focus on automation and operational efficiency.\nInterview Process\n2-3 rounds of discussion.","description_format":"text","description_chars":6959,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Mobile Games","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-25T17:58:41Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:11","velocity","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":26205,"is_top_pay":false},"html_url":"https://alion.io/job/algoworks-senior-engineer","json_url":"https://alion.io/job/algoworks-senior-engineer.json","meta":{"generated_at":"2026-09-30T02:35:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1797,"day_limit":5000,"remaining_today":3203,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}