ServiceNow IRM & Platform Engineer

Role: ServiceNow IRM & Platform Engineer

Location: Gurgaon

Experience: 6-9 Years

Algoworks

www.algoworks.com

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise ServiceNow environments within a regulated banking environment. The role combines strong ServiceNow IRM/GRC expertise with hands-on platform engineering, administration and operational support.

The ideal candidate will have strong experience in ServiceNow platform health, upgrades, performance troubleshooting, security, integrations and production support, along with practical knowledge of IRM/GRC processes. The role requires a strong focus on platform stability, security, governance, compliance and upgrade-safe solutions.

Key responsibilities:

1.ServiceNow Platform Administration & Engineering

• Manage ServiceNow instance health, availability, performance and capacity.
• Monitor platform performance and proactively identify potential issues.
• Manage platform configurations and ensure environments remain stable, secure and reliable.
• Support platform engineering activities across development, test and production environments.
• Ensure solutions are scalable, maintainable and upgrade-safe.

2.Upgrades, Patches & Instance Management

• Plan and execute ServiceNow upgrades, patches and hotfixes.
• Manage plugin activations and instance clones.
• Coordinate upgrade activities and validate platform functionality following upgrades.
• Identify and resolve upgrade-related issues and conflicts.
• Ensure platform changes follow established enterprise change management processes.

3.Performance Monitoring & Troubleshooting

• Monitor and troubleshoot slow transactions, database queries, logs and scheduled jobs.
• Troubleshoot ServiceNow integrations, MID Servers and ECC queues.
• Analyze platform performance issues and identify root causes.
• Implement corrective and preventive actions to improve platform performance and stability.
• Work with ServiceNow Support when advanced platform assistance is required.

4.ServiceNow IRM/GRC

• Support ServiceNow IRM/GRC capabilities across enterprise risk and compliance processes.
• Work with Risks, Controls, Testing, Issues and Policies within ServiceNow IRM.
• Support compliance and governance processes through ServiceNow.
• Configure and maintain IRM/GRC solutions based on business and regulatory requirements.
• Ensure IRM/GRC implementations align with enterprise governance standards.

5.Security & Platform Governance

• Manage ServiceNow platform security, roles and Access Control Lists (ACLs).
• Support secure configuration of ServiceNow environments and integrations.
• Ensure platform solutions comply with enterprise security standards.
• Support CMDB/CSDM alignment and platform governance initiatives.
• Ensure platform configurations follow security, risk and compliance requirements.

6.Integration & Technical Support

• Support ServiceNow integrations using REST APIs and other integration mechanisms.
• Manage and troubleshoot MID Servers and integration components.
• Monitor integration health and resolve integration-related incidents.
• Support Business Rules, Script Includes and Flow Designer implementations.
• Ensure integrations are secure, reliable and maintainable.

7.Production Support & Incident Management

• Support production incidents and provide timely technical resolutions.
• Perform root-cause analysis for recurring platform and application issues.
• Coordinate with ServiceNow Support and other technical teams for complex issues.
• Follow enterprise incident, problem and change management processes.
• Maintain platform stability and operational readiness.

8.Risk, Compliance & Regulatory Controls

• Follow banking change management, audit, security, risk and regulatory controls.
• Ensure ServiceNow platform activities comply with applicable enterprise governance requirements.
• Maintain appropriate documentation and evidence for audit and compliance activities.
• Support risk and compliance teams with ServiceNow platform requirements.
• Ensure solutions meet the requirements of regulated enterprise environments.

Required technical skills and competencies:

• 6-9 years of hands-on ServiceNow Platform Administration/Engineering experience.
• Strong experience with ServiceNow IRM/GRC.
• Strong experience with ServiceNow upgrades, patches, plugins and instance clones.
• Strong performance troubleshooting and platform monitoring experience.
• Strong knowledge of JavaScript, Business Rules and Script Includes.
• Experience with Flow Designer and REST APIs.
• Strong understanding of ACLs, roles and ServiceNow security.
• Hands-on experience with MID Servers and ECC queues.
• Strong understanding of CMDB/CSDM and ServiceNow integrations.
• Strong production support and troubleshooting skills.
• Experience working within regulated enterprise environments is preferred.
• Strong understanding of security, risk, compliance and governance processes.

Must have skills:

• ServiceNow Platform Administration/Engineering.
• ServiceNow IRM/GRC.
• ServiceNow upgrades, patches and hotfixes.
• Instance clones and plugin management.
• ServiceNow performance troubleshooting.
• JavaScript.
• Business Rules and Script Includes.
• Flow Designer.
• REST APIs.
• ACLs and ServiceNow security.
• MID Servers and ECC queues.
• CMDB/CSDM.
• Production support and root-cause analysis.
• Strong troubleshooting and problem-solving skills.

Good to have skills:

• Banking or Financial Services experience.
• Experience working in regulated enterprise environments.
• ServiceNow Certified System Administrator (CSA).
• Certified Application Developer (CAD).
• ServiceNow IRM/GRC certifications.
• Advanced ServiceNow performance optimization.
• ServiceNow governance and compliance.
• Experience with complex enterprise integrations.
• Strong understanding of ITIL and enterprise service management processes.

Desired attributes:

• Strong platform engineering and troubleshooting mindset.
• High attention to detail with a strong focus on platform stability and security.
• Strong understanding of enterprise governance, risk and compliance requirements.
• Ability to troubleshoot complex ServiceNow platform and integration issues.
• Strong ownership of production support and incident resolution.
• Excellent communication and collaboration skills.
• Ability to work effectively with technical teams, business stakeholders, auditors and ServiceNow Support.
• Strong focus on secure, scalable, maintainable and upgrade-safe solutions.
• Comfortable working in highly regulated and process-driven environments.

Interview Process

2-3 rounds of discussion.