Daytime Program Supervisor

POSITION SUMMARY

The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.

SCHEDULE: Sunday- Thursday or Tuesday - Saturday

LOCATION: Manhattan and Brooklyn

KEY RESPONSIBILITIES

Staffing & Scheduling

• Create and manage monthly & daily staff schedules
• Ensure all shifts are fully covered; coordinate call outs and last minute coverage
• Participate in hiring, onboarding and training of Youth Counselors
• Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)

Supervision & Staff Development

• Conduct regular supervision with Youth Counselors
• Provide real time coaching and guidance
• Address staff performance concerns and escalate as needed

Daily Operations

• Ensure sites are safe, stocked, clean and functional
• Oversee food and supply tracking/ordering in collaboration with the Operations Team
• Ensure work orders are submitted and followed up on
• Maintain smooth day to day program flow

Resident Support & Crisis Management

• Lead real-time crisis intervention and de-escalation
• Address resident concerns, grievances & conflicts
• Ensure residents are connected to services and engaging with care teams
• Provide immediate response to incidents and ensure proper documentation

Administrative Oversight

• Ensure completion and accuracy of:
  • Log books
  • Incident reports
  • Resident charts
  • Group notes & binders
• Support audit preparation and compliance processes

Communication & Coordination

• Serve as main point of contact for daily program updates
• Communicate key issues to Director of Housing Programs
• Participate/lead treatment team & staff meetings

On-Call Requirements

• Provide on-call support from 7am-7pm on scheduled workdays

Qualifications

QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs
• Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff

PREFERRED QUALIFICATIONS

• Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations
• Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models
• Experience participating in hiring, onboarding and training of direct care staff
• Experience supporting compliance activities, audits and quality assurance processes
• Familiarity with residential housing regulations, documentation standards and program operations
• Bilingual or multilingual skills are a plus

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Primarily works in a 24 hour residential housing environment
• Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents
• Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making
• Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment
• Must be able to travel between housing sites as needed

CORE & ROLE-SPECIFIC COMPETENCIES

AFC Core Competencies (examples)

• Mission alignment and commitment to affirming, youth-centered practice
• Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations
• Trauma-informed, strengths-based approach to service delivery and collaboration
• Clear communication, professionalism, and accountability
• Adaptability, sound judgment, and ability to respond calmly in fast-paced environments

Role-Related Competencies (examples)

• Provides clear direction, coaching, accountability and support to Youth Counselors
• Effectively manages staffing, scheduling, coverage and overall program operations
• Responds calmly and confidently to emergencies while exercising sound independent judgment
• Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care
• Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement

BENEFITS & TOTAL REWARDS

• Medical, Dental, and Vision Insurance
• 401(k) with up to a 5% employer match (vested after five years)
• Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Mission-driven, inclusive workplace culture