{"id":3724915,"url":"https://alion.io/job/ali-sons-crm-specialist","title":"CRM Specialist","company":{"id":4420653,"name":"Ali & Sons","domain":"ali-sons.com","url":"https://alion.io/company/ali-sons","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T12:43:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T16:24:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Key ResponsibilitiesConduct outbound calls to existing customers to follow up on service appointments, collect feedback, and assess overall satisfaction with Porsche aftersales services.\nHandle inbound customer inquiries regarding service schedules, vehicle maintenance, appointments, and other aftersales-related matters.\nCoordinate and schedule service appointments in close collaboration with the service team to ensure smooth and efficient service delivery.\nMaintain accurate and up-to-date customer information in the CRM system, including customer interactions, feedback, and service history.\nRegularly review and update customer contact details to ensure effective communication and follow-up.\nAddress customer concerns and complaints promptly, escalating complex issues to the relevant departments for resolution.\nAnalyse customer feedback and CRM data to identify trends, service improvement opportunities, and areas requiring additional attention.\nSupport switchboard operations by directing incoming calls, connecting external callers to the appropriate employees, and responding to internal inquiries.\nProvide administrative and clerical support when required, including handling correspondence and assisting with departmental tasks.\nCommunicate any operational challenges or concerns to the Supervisor and perform other duties as assigned by the Department Head or Manager.\nQualifications & ExperienceHigh School Certificate or equivalent.\nMinimum of 2 years of experience in a CRM, Customer Service, Call Center, or similar customer-facing role.\nFluency in Arabic and English is essential.\nComputer literate, with good working knowledge of Microsoft Office and CRM systems.\nExcellent verbal and written communication skills.\nStrong customer service, interpersonal, and problem-solving abilities.\nGood organizational skills with the ability to manage multiple customer inquiries and follow-ups.\nAbility to handle customer concerns professionally while maintaining a customer-focused approach.\nWhy Join Us?Be part of the prestigious Porsche brand and its premium aftersales operations.\nJoin an established automotive organization with a strong presence in the UAE.\nWork alongside experienced professionals in a customer-focused environment.\nGain valuable exposure to premium automotive customer relationship management and aftersales operations.\nBenefit from opportunities for professional development and long-term 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