# CRM Specialist

Key ResponsibilitiesConduct outbound calls to existing customers to follow up on service appointments, collect feedback, and assess overall satisfaction with Porsche aftersales services. Handle inbound customer inquiries regarding service schedules, vehicle maintenance, appointments, and other aftersales-related matters. Coordinate and schedule service appointments in close collaboration with the service team to ensure smooth and efficient service delivery. Maintain accurate and up-to-date customer information in the CRM system, including customer interactions, feedback, and service history. Regularly review and update customer contact details to ensure effective communication and follow-up. Address customer concerns and complaints promptly, escalating complex issues to the relevant departments for resolution. Analyse customer feedback and CRM data to identify trends, service improvement opportunities, and areas requiring additional attention. Support switchboard operations by directing incoming calls, connecting external callers to the appropriate employees, and responding to internal inquiries. Provide administrative and clerical support when required, including handling correspo

- **Id**: 3724915
- **Url**: <https://alion.io/job/ali-sons-crm-specialist>
- **Role**: Enterprise Apps
- **Role family**: Enterprise Apps
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Abu Dhabi, United Arab Emirates
- **Countries**: AE
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T12:43:20Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-11T05:30:06Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 2442
- **Description truncated**: no
- **Benefits**: Professional development
- **Relocation offered**: no
- **Industries**: Real Estate, Marine & Ocean Engineering, Property Management

## Company

- **Id**: 4420653
- **Name**: Ali & Sons
- **Domain**: ali-sons.com
- **Url**: <https://alion.io/company/ali-sons>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 15
- **Ghost share**: 0
- **Stale share**: 0.933
- **Repost share**: 0
- **Time to fill p50 days**: 40
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Arabic; Level: Advanced (C1); Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-04T04:48:25Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 40
- **Reasons**: conf:0, stale_co, velocity, win:early, comp:junior
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.