{"id":3724914,"url":"https://alion.io/job/ali-sons-it-support-engineer","title":"IT Support Engineer","company":{"id":4420653,"name":"Ali & Sons","domain":"ali-sons.com","url":"https://alion.io/company/ali-sons","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T12:05:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T15:04:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Key ResponsibilitiesInstall, configure, test, maintain, and decommission IT hardware, software, cabling, and related equipment in accordance with established standards and procedures.\nDiagnose and resolve hardware and software malfunctions, ensuring the proper functionality of IT installations.\nProvide first-line technical support to employees, responding to IT service requests and offering guidance on available systems, applications, and services.\nRecord, monitor, and track support requests, including user details, reported issues, actions taken, and resolution feedback.\nEscalate complex technical issues to senior IT colleagues or the appropriate support teams in accordance with established procedures.\nMaintain accurate IT asset and configuration management records, documenting all hardware and software installations, removals, and changes.\nAssist in evaluating change requests and investigating technical problems related to hardware and software installations.\nFollow approved installation procedures, technical standards, and health and safety guidelines.\nCoordinate with internal teams, suppliers, and external service providers to ensure effective IT support and service delivery.\nQualifications & ExperienceDiploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.\nMinimum of 4 years of experience in IT support or technical support roles.\nProfessional certifications such as MCSA, MCSE, or ITIL are preferred.\nGood working knowledge of Windows 10, Microsoft Office 365, and IT support applications.\nStrong understanding of hardware and software installation, configuration, troubleshooting, and maintenance.\nKnowledge of IT asset management, configuration management, and IT service support procedures.\nExcellent problem-solving, communication, and interpersonal skills.\nAbility to work independently, manage priorities, and collaborate effectively within a team.\nFluency in English is essential.\nWhy Join Us?Be part of an established and reputable UAE business group.\nWork in a collaborative and professional environment.\nGain exposure to diverse IT systems, technologies, and business operations.\nBenefit from opportunities for professional development and career growth.\nContribute to supporting and enhancing technology operations across the 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