{"id":2606195,"url":"https://alion.io/job/ali-sons-service-advisor-supervisor","title":"Service Advisor Supervisor","company":{"id":4420653,"name":"Ali & Sons","domain":"ali-sons.com","url":"https://alion.io/company/ali-sons","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T06:15:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T20:50:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're Hiring: Service Advisor Supervisor\nLocation: Dubai, UAE\nWe are looking for an experienced and customer-focused Service Advisor Supervisor to lead our Service Advisor team within the Aftersales department.\nYou will play a key role in improving customer satisfaction, supporting team development, and ensuring compliance with dealership processes and manufacturer standards.\nKey Responsibilities\nLead and supervise the daily activities of the Service Advisor team to ensure efficient customer handling and workflow.\nReview job cards and service documentation to ensure accuracy, quality, and compliance with dealership standards.\nEnsure vehicle inspections, customer approvals, and repair estimates are properly documented and communicated.\nCoordinate effectively with the Workshop, CRM, and Call Centre teams to deliver a seamless customer experience.\nConduct quality checks on completed job cards, billing accuracy, labor allocation, and parts utilization.\nMonitor repeat repair cases and work closely with technical teams to implement corrective actions.\nCoach, mentor, and develop Service Advisors through regular feedback, training, and performance management.\nSupport the Service & Workshop Manager in driving continuous process improvements and operational excellence.\nQualifications & Experience\nBachelor's Degree or Diploma in a relevant discipline.\nMinimum 5 years of experience in a similar automotive aftersales role.\nPrevious experience supervising or leading a team of Service Advisors.\nValid UAE Driving License is mandatory.\nFluency in English is required, Arabic is an advantage.\nWhy Join Us?\nJoin one of the UAE's leading automotive groups.\nWork in a collaborative, customer-focused environment.\nIf you are passionate about delivering outstanding customer experiences and leading high-performing teams, we'd love to hear from you. 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