{"id":1244854,"url":"https://alion.io/job/alianza-sr-technical-writer","title":"Sr. Technical Writer","company":{"id":1813420,"name":"Alianza","domain":"alianza.com","url":"https://alion.io/company/alianza-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasant Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":120000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2217},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"Swagger","optional":false},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"Kong","optional":true}],"status":"live","first_seen_at":"2026-08-12T14:37:00Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-12T02:06:58Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Sr. Technical Writer- API\nAlianza is looking for an experienced API technical writer to partner with our Product, Engineering, and Support Business Engineering teams in building developer documentation for the Alianza Developer Portal and related API suites.\nThis position sits within Alianza’s existing technical writing team within the Support Business Engineering department. The role is distinct from current technical writing positions in its focus: while the broader team owns user-facing content, this role owns developer-facing content - the documentation, structure, and workflows that determine whether an experience provider can successfully integrate with Alianza’s APIs.\nResponsibilities\nPlan, write, and maintain API reference documentation, developer guides, integration tutorials, and release notes.\nEvaluate and refine generated documentation output from OpenAPI spec pipelines, providing structured feedback on API quality and documentation completeness.\nDefine API documentation processes and iterate existing workflows for consistency and efficiency across engineering and technical writing teams.\nCreate and maintain an API documentation style guide covering terminology, structure, code samples, and error documentation.\nCollaborate with Engineering, Product, and other teams to gather technical information and ensure documentation accuracy.\nReview and edit existing documentation to improve clarity, accuracy, and consistency.\nAttend product demos and engineering meetings to stay current on API changes, new features, and deprecations.\nGather feedback from the developer and experience provider community and iterate content accordingly.\nWork with other technical writers on content migrations and documentation tooling initiatives in Oxygen XML and Paligo.\nDeliver quality results in a fast-paced environment with a high degree of autonomy.\nRequired Qualifications\n7+ years of experience authoring technical documentation, with at least 3 years focused on API or developer-facing documentation.\nDemonstrated experience writing REST API documentation, including API reference, authentication flows, error handling, and code samples.\nFamiliarity with OpenAPI/Swagger standards and tools used for documenting APIs.\nExcellent written and verbal communication skills with a strong command of English grammar and technical style.\nAbility to navigate ambiguity, identify the right subject matter experts, and advocate for quality documentation across teams.\nPortfolio of developer-facing documentation including API reference, integration guides, tutorials, and/or style guidelines.\nSelf-starter with the ability to manage multiple projects in a dynamic environment.\nPreferred Qualifications\nExperience with developer portal platforms such as Kong Konnect, Redocly, or similar.\nFamiliarity with Oxygen XML Author (DITA XML) and/or Paligo (cloud-based CCMS for DocBook XML).\nExperience with docs-as-code workflows, including Git and CI/CD pipelines.\nKnowledge of HTML, CSS, and Markdown for documentation formatting and portal customization.\nExperience in SaaS, telecom, or VoIP environments.\nExperience working on a global product with partners across multiple time zones.\nFamiliarity with voice APIs, SIP, or real-time communications infrastructure.\nStrong interest in AI-assisted documentation tools and emerging developer 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