{"id":2634407,"url":"https://alion.io/job/aliaxis-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2235916,"name":"Aliaxis","domain":"aliaxis.com","url":"https://alion.io/company/aliaxis-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakville, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54300,"max":67900,"currency":"CAD","period":"year","gross":null,"usd_annual":47847},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T15:49:25Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Customer Service Representative - Oakville, ON\nIPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.\nWe currently have anexciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.\nThis role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.\nDo not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!\nThe compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.\nPrincipal Responsibilities\nThe incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:\nRespond to inquiries regarding the status of customer orders, price, delivery, or technical support\nResolve delays, service problems and disputes\nEnter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution\nVerify customer account numbers, pricing, terms, delivery requirements\nTrack backorders and ensure production, purchasing and distribution are reacting accordingly\nLiaise with other departments from the service team to ensure proper service from all directions\nProvide technical support by referring to various IPEX publications\nRespond to all customer inquiries in a timely manner\nKey Performance Features\nHigh drive for building strong customer relationships based on customer satisfaction \nOverall management of sales orders and customer inquiries\nUnderstanding of pricing relationships, and/or ability to organize price information\nA firm grasp of the IPEX computer system\nRelationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members\nPositive attitude and team focused outlook\nHigh degree of organization and accuracy \nProfessional telephone manner and skills\nQualifications & Experience\nProfessional, with a demonstrated commitment to providing excellent customer service\nComfortable interacting with all levels of the organization\nMinimum 5 years of experience as a customer service representative\nExcellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output\nExcellent computer and internet skills, especially Microsoft Office 365\nDemonstrated ability to effectively resolve customer issues and complaints patiently\nStrong written and verbal communication skills\nGood team player including the demonstrated ability to contribute to and foster a positive team environment\nIndustry experience is an asset\nSAP knowledge an asset\nIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. 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