{"id":2634444,"url":"https://alion.io/job/aliaxis-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2235916,"name":"Aliaxis","domain":"aliaxis.com","url":"https://alion.io/company/aliaxis-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-21T03:00:03Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"The Customer Service Representative (CSR) will support a diverse portfolio of accounts and products, contributing to the delivery of a consistent and high-quality customer experience in alignment with IPEX’s customer intimacy strategy. Plays a key role in building strong customer relationships, identifying opportunities, and supporting business growth through service excellence.\nPay: $56,000 to $70,000 depending on experience\nKey Responsibilities\nCustomer Interaction & Support\nRespond to customer inquiries regarding pricing, product availability, order status, and delivery timelines.\n\nResolve delays, service problems and complaints and use learnings to suggest process improvements.\n\nSupport resolution of customer issues with patience and professionalism.\n\nAccurately enter, release, and manage customer orders via a variety of channels\n\nMonitor and manage orders, collaborating with Sales, Production and Supply Chain and other teams to meet service standards.\n\nEnsure back-orders are addressed accordingly\n\nServe as a trusted point of contact for customers, ensuring timely and professional communication\n\nIdentify and follow up on sales opportunities, customer leads and prepare quotations\n\nUpsell companion products and contribute to sales initiatives using the SAP and CRM platform\n\nOther business-related tasks as necessary within standards and processes\n\nSales Collaboration & Relationship Building\nBuild and maintain strong relationships with customers through phone, email, and occasional face-to-face interactions.\n\nCollaborate with Sales to stay informed on market conditions, customer needs, and product updates.\n\nContribute to the sales process by identifying customer trends and sharing insights with internal teams.\n\nProcess Excellence & Continuous Improvement\nEnsure a high level of accuracy and timeliness in all customer interactions and order processing.\n\nParticipate in training on products, systems, and processes to continuously improve service delivery.\n\nSupport initiatives that enhance customer experience and drive operational efficiency.\n\nJob Requirements\nEducation & Certifications\nMinimum high school diploma required\n\nPost-secondary education in business or a related field is preferred\n\nTechnical Skills & Experience\n3+ years in customer service role, preferably in a manufacturing or B2B environment.\n\nSales experience preferred\n\nBilingualism as asset\n\nStrong computer skills, including proficiency in Microsoft Office and email platforms.\n\nExperience with CRM systems and EDI order processing is an asset (SAP)\n\nCompetencies\nHigh drive for building customer relationships and delivering on IPEX’s customer intimacy strategy.\n\nStrong customer service orientation with a commitment to service excellence.\n\nCollaborative team player with a positive attitude and service-oriented mindset.\n\nStrong problem-solving skills and ability to resolve issues with professionalism and empathy.\n\nExcellent customer service and interpersonal communication skills.\n\nCommitment to continuous learning and improvement\n\nAbility to contribute to a positive and high-performing team environment\n\nExcellent written and verbal communication skills.\n\nStrong organizational skills and attention to detail.\n\nAbility to manage multiple priorities and meet deadlines in a fast-paced environment.\n\nAdherence to standards, processes and performance deadlines\n\nKey Relationships\nInternal: Regular collaboration with Customer Service, Sales, Production, and Supply Chain teams.\n\nExternal: Frequent communication with customers across various industries, including follow-ups on orders, quotations, and service inquiries.\n\nWorking Conditions\nPrimarily office-based role with long periods of sitting, computer and telephone use.\n\nMay occasionally be exposed to loud or distracting noise levels.\n\nMinimal physical effort required\n\nMay experience mental stress due to shifting priorities, deadlines, and customer demands.\n\nTravel\nTravel would be occasional (if at all). they both train and arrange for training from other departments - monitoring for progress\nIPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR","description_format":"text","description_chars":4523,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T16:58:46Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.599,"p_room":0.28,"age_days":40,"expected_fill_days":19,"reasons":["conf:2","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/aliaxis-customer-service-representative-3","json_url":"https://alion.io/job/aliaxis-customer-service-representative-3.json","meta":{"generated_at":"2026-10-21T08:55:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2235916},"rest":"https://alion.io/mcp/rest/get_company?id=2235916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faliaxis-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faliaxis-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faliaxis-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aliaxis-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faliaxis-customer-service-representative-3"}]}