{"id":3037229,"url":"https://alion.io/job/aliaxis-customer-service-representative-5","title":"Customer Service Representative","company":{"id":2235916,"name":"Aliaxis","domain":"aliaxis.com","url":"https://alion.io/company/aliaxis-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":43,"ghost_share":0,"stale_share":0.93,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-11-03T06:50:05Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Customer Service Representative\nCanplas Industries is a North American business unit located in Canada. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative solutions, leading our industry in a way that anticipates the rapidly evolving needs of our customers.\nWe are seeking a highly motivated Customer Service Representative professional to join our team in Edmonton, AB. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.\nPrincipal Responsibilities\nTheCSR will work in a high-volume office environment to respond to customer requests for orders, quotes, product inquiries and stock/price checks. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:\nRespond to inquiries regarding price, delivery, or technical support.\n\nRespond to inquiries regarding the status of customer orders.\n\nResolve delays, service problems and disputes.\n\nEnter, release and track customer orders via EDI, email, and phone, using our in-house ERP solution.\n\nVerify customer account numbers, pricing, terms, delivery requirements etc.\n\nTrack backorders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations.\n\nLiaise with other departments from the service team to ensure proper service from all directions.\n\nProvide technical support by referring to various Canplas publications.\n\nRespond to all customer inquiries in a timely manner.\n\nKey Performance Expectations\nWillingness to learn.\n\nHigh drive for building strong customer relationships based on customer satisfaction.\n\nOverall management of sales orders and customer inquiries\n\nUnderstanding of pricing relationships, and/or ability to organize price information.\n\nA firm grasp of the Canplas computer system (Infoflo and/or SAP experience preferred, but not required)\n\nRelationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members.\n\nPositive attitude and team focused outlook\n\nHigh degree of organization and accuracy\n\nTelephone manners and skills.\n\nQualifications & Experience\nA very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization.\n\nMinimum 3 years of experience as a customer service representative\n\nGood time management and follow-up skills, including the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and Outlook.\n\nDemonstrated ability to effectively resolve customer issues and complaints patiently.\n\nStrong written and verbal communication skills\n\nGood team player including the demonstrated ability to contribute to and foster a positive team environment.\n\nKnowledge and experience using SAP would be considered an asset.\n\nIndustry experience is an asset.\n\nEnglish-Spanish bilingualism a strong asset\n\nLocation and Hours: This is a hybrid role with three (3) days/week on-site, Tuesday-Thursday. The anticipated scheduled is 8:30am-5:00pm.\nCanplas is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for Canplas jobs. To request an accommodation, please contact HR at ","description_format":"text","description_chars":3827,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Plastics & Polymers","Irrigation","Building Materials"],"lifecycle":[{"event":"open","at":"2026-10-21T21:43:29Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.28,"age_days":69,"expected_fill_days":24,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/aliaxis-customer-service-representative-5","json_url":"https://alion.io/job/aliaxis-customer-service-representative-5.json","meta":{"generated_at":"2026-11-03T06:55:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2235916},"rest":"https://alion.io/mcp/rest/get_company?id=2235916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faliaxis-customer-service-representative-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faliaxis-customer-service-representative-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faliaxis-customer-service-representative-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aliaxis-customer-service-representative-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faliaxis-customer-service-representative-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3037229}},{"tool":"search_jobs","arguments":{"company":"aliaxis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3037229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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