{"id":4030423,"url":"https://alion.io/job/alight-solutions-remote-senior-operations-manager-virtual","title":"[Remote] Senior Operations Manager - Virtual","company":{"id":1929,"name":"Alight Solutions","domain":"alight.com","url":"https://alion.io/company/alight-solutions","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:30:30Z","employer_posted_date":null,"last_verified_at":"2026-11-10T17:30:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Note: The job is a remote job and is open to candidates in USA. Alight Solutions is a company focused on empowering clients to build a healthier and financially secure workforce. They are seeking a high-performing Senior Manager of Technology Operations to lead core infrastructure, automation, and support teams, overseeing critical systems and driving operational excellence.\n\nResponsibilities\nLead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure\nEnsure high availability and operational excellence through the establishment, monitoring, and reporting of key performance metrics, SLAs, and system health indicators\nDirect incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service resilience\nDrive the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability\nIdentify opportunities to leverage Generative AI and intelligent automation to improve technical documentation, knowledge management, support operations, and user experience\nServe as a trusted advisor to internal stakeholders and external clients, aligning technology services and operational capabilities with business objectives\nLead client onboarding activities and act as the senior escalation point for critical operational issues, ensuring timely resolution and a positive service experience\nBuild and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management\nEstablish and mature 24x7 support capabilities, driving root cause analysis, process improvements, and proactive measures that enhance system stability and reduce recurring issues\nLead, coach, and develop a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, collaborative, and high-performing culture\nPromote continuous learning, accountability, innovation, and cross-functional partnership while supporting career growth and organizational success\n\nSkills\nBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)\n7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role\nDirect experience managing Control-M (or similar enterprise schedulers), Control-D, and MFT platforms\nProven experience managing infrastructure operations within AWS (EC2, S3, IAM, CloudWatch)\nDemonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows\nProven track record of managing high-severity production incidents\n\nBenefits\nHealth, dental and vision coverages starting Day One.\nWellbeing programs\nRetirement plans with contribution matching\nGenerous time off\nParental leave\nContinuing education\nCareer growth opportunities\nFlexible working arrangements wherever possible\n“Top 100 Company for Remote Jobs” 6 years in a row.\nCompetitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\n\nCompany Overview\nAlight Solutions is a cloud-based human capital technology company that offers HR and financial solutions. It was founded in 2017, and is headquartered in Deerfield, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.alight.com.","description_format":"text","description_chars":3548,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Payroll Services","Business Process Outsourcing (BPO)","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T18:20:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T20:25:28Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/alight-solutions-remote-senior-operations-manager-virtual","json_url":"https://alion.io/job/alight-solutions-remote-senior-operations-manager-virtual.json","meta":{"generated_at":"2026-11-10T20:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1929},"rest":"https://alion.io/mcp/rest/get_company?id=1929"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falight-solutions-remote-senior-operations-manager-virtual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falight-solutions-remote-senior-operations-manager-virtual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falight-solutions-remote-senior-operations-manager-virtual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alight-solutions-remote-senior-operations-manager-virtual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falight-solutions-remote-senior-operations-manager-virtual"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4030423}},{"tool":"search_jobs","arguments":{"company":"alight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4030423},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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