{"id":2855735,"url":"https://alion.io/job/align-operations-manager","title":"Operations Manager","company":{"id":668961,"name":"Align","domain":"align.com","url":"https://alion.io/company/align-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Azure","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-19T14:20:48Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T13:20:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join the Team!\nIs technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?\nAt Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team-work hard, play hard, be smart!\nWe believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.\nJob Overview\nAlign is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations. This role will develop the operating processes, performance insights, dashboards, forecasting models, and AI-enabled solutions that help leaders make better decisions and improve execution. \nThe ideal candidate is an operations leader who is highly analytical and comfortable working across business functions. This individual will not simply report on performance; they will establish scalable operating rhythms, improve workflows, translate data into action, and help the organization use AI and automation to work more effectively. \nThe hybrid position out of our New York City office.\nThis is a full-time position offering full benefits, a base salary in the $140,000-$160,000 range (commensurate with experience), paid training and performance-based bonuses.\nResponsibilities\nProcess & Workflow Optimization: Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery. \nCross-Functional Alignment: Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs. \nBudget & Financial Management: Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions. \nStrategic Planning: Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations. \nPerformance Management: Establishoperational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes. \nContinuous Improvement: Identifybottlenecks, control gaps, and opportunities for standardization, then leadpractical improvements that can be measured and sustained. \nData Analytics & Business Intelligence \nDesign, build, and maintainexecutive dashboards, scorecards, and reporting solutions using Power BI and related tools. \nAnalyze operational, financial, project, and service-delivery data to identifytrends, risks, performance gaps, and improvement opportunities. \nDevelop forecasting models for resource planning, utilization, project performance, revenue, backlog, capacity, and service operations. \nConsolidateand validateinformation from multiple business systems to create consistent, decision-ready reporting. \nTranslate complex datasets into clear findings, business implications, and recommended actions for leadership. \nIncrease dashboard adoption by presenting solutions, gathering stakeholder feedback, and providing guidance to users. \nAI, Automation & Innovation \nIdentifyopportunities to apply AI and automation to operational workflows, reporting, knowledge management, and decision support. \nDesign and implement practical AI-enabled solutions using Microsoft Copilot, Power Platform, Power Automate, and other approved technologies. \nReduce repetitive manual work by automating reporting, data preparation, notifications, approvals, and other recurring processes. \nEvaluate emerging AI capabilities and recommend business use cases based on operational value, feasibility, responsible use, and measurable outcomes. \nPartner with business stakeholders to support adoption, document solutions, and establishrepeatable practices. \nData Governance & Quality \nEstablish standards for data accuracy, consistency, ownership, and metric definitions. \nDocument core reports, dashboards, data sources, calculations, and operating procedures. \nInvestigate data discrepancies, determineroot causes, and coordinate corrective actions. \nPromote reliable and consistent use of operational data across Managed Services and Professional Services. \nRequired Qualifications:\n5+ years of experience in operations management, business operations, data analytics, business intelligence, or a relateddiscipline. \nDemonstrated experience improving operational processes and establishingscalable workflows or operating rhythms. \nAdvanced experience building dashboards and reports using Power BI or a comparable business intelligence platform. \nStrong analytical, forecasting, financial analysis, and problem-solving capabilities. \nAdvanced proficiencywith Excel and experience combining data from multiple business systems. \nAbility to convert business needs into meaningful metrics, reporting, analysis, and action plans. \nStrong communication, presentation, project management, and stakeholder-managementskills. \nAbility to work across functions, manage competing priorities, and influence decisions without relying solely on formal authority. \nPreferred Qualifications\nExperience in Managed Services, Professional Services, consulting, or a technology services environment. \nExperience with Microsoft Power Platform, Power Automate, Microsoft Copilot, Azure AI, or similar technologies. \nWorking knowledge of SQL, data modeling, data architecture, and business intelligence best practices. \nExperience with resource planning, utilizationreporting, project forecasting, profitability analysis, and service-deliverymetrics. \nExperience leading cross-functional process improvement, automation, or operational transformation initiatives. \nCore Competencies \nOperational Excellence \nData Analytics\nBusiness Intelligence \nAI & Automation \nDashboard Development \nFinancial Acumen \nStrategic Planning \nProcess Improvement \nExecutive Communication \nCross-Functional Leadership\nProject Management \nContinuous Improvement \nMeasures of Success \nImproved visibility into operational and financial performance across Managed Services and Professional Services. \nConsistent adoption and use of standardized dashboards, scorecards, and business reviews. \nReduction in manual reporting and administrative effort through automation. \nImproved forecasting, resource planning, and operational decision-making. \nMeasurable efficiency gains from process improvements and AI-enabled workflows. \nTo support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.\nTier 2\nBenefits and Perks:\nAt Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including:\nComprehensive Medical, Dental, and Vision coverage\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.\n\nComplimentary ClassPass membership to support your health and wellness goals\nGenerous Paid Time Off (PTO)\nCompany-paid holidays\nCellphone Reimbursement Program\nFloating Holiday to celebrate a day that is meaningful to you\nPre-tax commuter benefits, where applicable\nEmployee wellness programs, events, and team-building activities\nEmployee referral program\nAlign is a premier global provider of technology infrastructure solutions.\nAlign specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.\nOur professional services team, which includes Data Center Solutions, provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.\nOur client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.\nOur teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.\nFor more information, visit: www.align.com","description_format":"text","description_chars":9709,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-19T14:42:52Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/align-operations-manager","json_url":"https://alion.io/job/align-operations-manager.json","meta":{"generated_at":"2026-10-25T13:37:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668961},"rest":"https://alion.io/mcp/rest/get_company?id=668961"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falign-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falign-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falign-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/align-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falign-operations-manager"}]}