{"id":2674168,"url":"https://alion.io/job/align-technology-customer-support-representative","title":"Customer Support Representative","company":{"id":678151,"name":"Align Technology","domain":"aligntech.com","url":"https://alion.io/company/align-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-15T04:35:57Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T21:20:43Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"We are looking for a Customer Support Representative to join us in Malaysia.\nKey Responsibilities\n In this role, you will…\nRespond promptly and effectively to any customer inquiries, requests and complaints received via phone, chat, e-mail or mail to achieve customer satisfaction\nCompetent in the use of company systems to support treatment status and sales follow up\nCollaborate with other departments to provide solutions for customers.\nIdentify and escalate issues that require additional attention.\nProvide feedback to management on customer trends and recurring issues.\nSupport the sales and marketing department by entering marketing information and client contact details into the database. Proficient in using customer support phone systems, Salesforce, and the corporate website.\nMeet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality\nAccurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters\nStay up-to-date on company products, policies, and procedures.\nMaintain a basic knowledge in orthodontic/dental concepts and topics \nSkills, Knowledge & Expertise\n In this role, you’ll need …\nBachelor’s degree\n3 to 5 years of experience in customer service\nAbility to focus attention to detail\nAbility to consistently follow through activities and projects to completion\nAbility to perform in a fast-paced environment\nAbility to act and speak with confidence\nAbility to work independently and as part of a team\nExcellent organizational and time management skills\nPossess a service excellence mindset\nPossess a strong customer focused orientation with good interpersonal skills\nProficiency in customer service software and strong computer skills.\nAbility to communicate effectively and professionally and in a tactful manner with internal and external customers\nProvide support to audit processes and quality management system as required\nWillingness and ability to work on weekends as needed.","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-16T04:35:57Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.798,"p_room":0.55,"age_days":22,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/align-technology-customer-support-representative","json_url":"https://alion.io/job/align-technology-customer-support-representative.json","meta":{"generated_at":"2026-11-06T23:31:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678151},"rest":"https://alion.io/mcp/rest/get_company?id=678151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falign-technology-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falign-technology-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falign-technology-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/align-technology-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falign-technology-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2674168}},{"tool":"search_jobs","arguments":{"company":"aligntech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2674168},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}