{"id":2674143,"url":"https://alion.io/job/align-technology-dental-clinical-support-internship","title":"Dental Clinical Support Internship","company":{"id":678151,"name":"Align Technology","domain":"aligntech.com","url":"https://alion.io/company/align-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belén, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-15T04:35:57Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T10:55:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This internship offers an excellent opportunity to gain hands-on experience in Operational Support, Planning Analytics, and Service Performance Management within Align Technology. The intern will support the monitoring and analysis of critical support processes, contributing to cycle time reduction, SLA compliance, and resource optimization across Clinical and Treat Support teams. You will work closely with Support teams, Sr. Clinical, Clinical Specialists, Quality Management, and cross-functional stakeholders, the intern will contribute to the development of dashboards, automation of reports, and data-driven insights that enhance visibility and decision-making. This role is ideal for an advanced student seeking to strengthen analytical, technical, and communication skills while gaining exposure to a fast-paced, performance-driven, and collaborative environment.\nRole expectations\nIn this internship, typically you will…\nAssistance Now Platform Monitoring\nMap and track open or pending inquiries that exceed expected response times.\nGenerate periodic reports to identify delays and propose actions to improve response time.\nContribute to reducing inquiry cycle time and maintaining company lead time targets.\nMES Pool Management (Treat Support)\nMap weekly Treat Support users across Mini Hubs according to the established schedule.\nImplement weekly controls to visualize resource allocation and identify bottlenecks.\nSupport initiatives to reduce Treat Support time and ensure lead time compliance.\nWorkflow\nCollect, clean, and analyze operational data related to demand, capacity, volumes, and performance metrics.\nDevelop recurring and ad-hoc reports to support operational and planning decisions.\nSupport Sr. Clinical and Clinical Specialists in monitoring SLA tickets to prevent expirations.\nEstablish preventive alerts and tracking reports to ensure on-time delivery.\nContribute to strengthening service reliability and SLA adherence.\n\nWhat we're looking for\nIn this internship, typically you’ll need…\n Active university student in orthodontics, dentistry or related fields, preferably at least 80% advanced in the program. \nInterest in learning how clinical and support processes operate, including basic follow-up of cases, priorities, and response times.\nAbility to review and analyze basic information to support the identification of improvement opportunities, with guidance from the team.\nGood organizational skills and sense of responsibility when handling information and following up on clinical cases, with attention to detail and quality.\nWillingness to collaborate with multidisciplinary teams, interacting with Clinical, Support, and Quality areas in a professional environment.\nClear communication skills to report findings and escalate risks when necessary.\nProactive, structured, and solution-oriented mindset.\nIntermediate-advanced English (written and verbal).\nAvailability to allocate 24+ hours per week to the internship.\nINS Student Insurance Policy.\nNote: This internship is on-site only (no Work From Home for interns).","description_format":"text","description_chars":3059,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics","Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-16T04:35:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 53 · green card filings: 50","filings_12m":53,"filings_prev_12m":80,"green_card_filings_12m":50,"median_offered_wage_usd":157646,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/align-technology-dental-clinical-support-internship","json_url":"https://alion.io/job/align-technology-dental-clinical-support-internship.json","meta":{"generated_at":"2026-10-18T13:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678151},"rest":"https://alion.io/mcp/rest/get_company?id=678151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falign-technology-dental-clinical-support-internship"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falign-technology-dental-clinical-support-internship"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falign-technology-dental-clinical-support-internship"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/align-technology-dental-clinical-support-internship\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falign-technology-dental-clinical-support-internship"}]}