{"id":4197015,"url":"https://alion.io/job/align-technology-itero-onboarding-and-technical-support-specialist","title":"iTero Onboarding and Technical Support Specialist","company":{"id":678151,"name":"Align Technology","domain":"aligntech.com","url":"https://alion.io/company/align-tech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Turkey"],"countries":["TR"],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T20:51:20Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T20:51:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Transforming smiles, changing lives\nAt Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.\nAs an iTero Onboarding and Technical Support Specialist, you will work with customers via tickets, phone, or email to support new scanner installations and technical issues, including upgrades, basic networking, scanning assistance, parts and delivery status, and initial troubleshooting of hardware or navigation issues.\nKey Responsibilities\nProvide remote technical troubleshooting support and coordinate on-site hardware repairs when required, communicating technical issues in a clear and customer-friendly manner.\nServe as the primary liaison between customers and leasing partners, guiding clients through the iTero leasing process and ensuring accurate completion of financial documentation.\nManage and monitor customer accounts, ensuring timely resolution of inquiries received via email, support tickets, and inbound/outbound calls.\nCoordinate equipment shipments, ensuring all shipments are scheduled, processed, and dispatched in compliance with applicable regulations and internal policies.\nSupport customers and internal stakeholders with required documentation, including pro-forma invoices, return authorizations, and other operational paperwork.\nInitiate and manage Return Material Authorization (RMA) processes to ensure efficient handling of equipment returns and replacements.\nMaintain accurate records of customer interactions, support activities, and case updates within relevant systems.\nContribute to the continuous improvement of team knowledge bases, documentation, processes, and operational procedures.\nAssist with additional administrative and operational activities to support team objectives and business needs.\nComplete assigned follow-up actions and tasks in a timely and professional manner to ensure a high level of customer satisfaction.\nSkills, Knowledge & Expertise\nYou have 2-4 years of experience in a similar role, ideally within a fast-growing international organization.\nExperience working with medical devices or other technical equipment is preferred.\nYou possess excellent written and verbal communication skills in English and the local language. 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