{"id":2104082,"url":"https://alion.io/job/align-technology-quality-assurance-customer-care-sr-supervisor","title":"Sr. Supervisor, Quality Assurance Customer Care","company":{"id":678151,"name":"Align Technology","domain":"aligntech.com","url":"https://alion.io/company/align-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belén, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T19:39:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T17:49:19Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Role Summary\n\nAlign is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for an Quality Assurance Customer Care Sr. Supervisor This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Quality Assurance Customer Care Sr. Supervisor oversees the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services. Ensures quality service and operational performance within the parameters of program and delivery standards. Analyzes operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements. Responsible for employee staffing and ensuring program training, including product knowledge, proper language/communication training and support of overall service requirements. Duties may also include contract negotiations, customer account relationship management and financial results (call center profit and loss responsibility). Selects, develops and evaluates personnel to ensure the efficient operation of the function. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.\nKey Responsibilities\nRole expectations\n\nIn this role, you will…\nSetting goals for performance and deadlines in ways that comply with company’s plans and vision\nOrganizing workflow and ensuring that employees understand their duties or delegated tasks\nMonitoring employee productivity and providing constructive feedback and coaching\nIdentifies and applies career advancement opportunities for direct reports\nManages projects\nHelps / coach other supervisors\nProvides direct supervision to professional individual contributors and/or skilled, support individual contributors\nTypically supervises professional and/or technical staff\nFrequently interacts with subordinate supervisors and functional peer groups.\nWorks on issues where analysis of situation or data requires review of relevant factors\nReceives assignments in the form of objectives with goals and the process by which to meet goals\nExercises judgment within defined procedures and policies to determine appropriate action\nActs as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems\nProvides guidance to subordinates within the latitude according to established policies and management guidance.\nAdministers company policies that directly affect subordinate employees\nRecommends changes to unit or sub-unit policies.\nEstablishes practices which ensure there are no delays in schedules\nAccomplishes results through management of professional individual contributors and/or skilled, support individual contributors\nProvides direction to employees according to established policies and management guidance\nInteraction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules\nSkills, Knowledge & Expertise\nWhat we're looking for\n\nIn this role, you’ll need…\n Typically:\nRequires a bachelor’s degree or may have a master’s degree from a four-year college or university\nMinimum of 3 years of directly related experience leading teams\nProficiency in English.\nLeadership\nAbility to influence and motivates others\nDrives vision and purpose\nFinancial Acumen\nStrategic mindset\nResourcefulness\nOptimizes work processes\nBuilds effective teams\nProject Management","description_format":"text","description_chars":3801,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-10-08T19:39:28Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.831,"p_room":0.55,"age_days":16,"expected_fill_days":15,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/align-technology-quality-assurance-customer-care-sr-supervisor","json_url":"https://alion.io/job/align-technology-quality-assurance-customer-care-sr-supervisor.json","meta":{"generated_at":"2026-10-24T20:29:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678151},"rest":"https://alion.io/mcp/rest/get_company?id=678151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falign-technology-quality-assurance-customer-care-sr-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falign-technology-quality-assurance-customer-care-sr-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falign-technology-quality-assurance-customer-care-sr-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/align-technology-quality-assurance-customer-care-sr-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falign-technology-quality-assurance-customer-care-sr-supervisor"}]}