{"id":3617426,"url":"https://alion.io/job/align-technology-supervisor-customer-care-deferred-services","title":"Supervisor, Customer Care Deferred Services","company":{"id":678151,"name":"Align Technology","domain":"aligntech.com","url":"https://alion.io/company/align-tech","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belén, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T17:01:48Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T16:40:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Summary\n Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Customer Care Supervisor. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Supervisor should oversee the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services. Ensure quality service and operational performance within the parameters of program and delivery standards. Analyze operational processes, establish escalation procedures and oversee training needs assessments to identify opportunities for service delivery improvements. Responsible for employee staffing and ensuring program training, including product knowledge, proper language/communication training and support of overall service requirements. Duties may also include contract negotiations, customer account relationship management and financial results (call center profit and loss responsibility). Select, develop and evaluate personnel to ensure the efficient operation of the function. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.\nRole expectations\nRole Expectations\nSet goals for performance and deadlines in ways that comply with company’s plans and vision.\nOrganize workflow and ensure that employees understand their duties or delegated tasks\nMonitor employee productivity and provide constructive feedback and coaching.\nIdentify and apply career advancement opportunities for direct reports.\nManage projects.\nWhat we're looking for\nWhat we're looking for\n Typically:\nBachelor’s degree in business administration, industrial engineering, or related.\n2+ years of directly related experience.\nTo develop at this level for 2-4 years.\nProficiency in English.\nLeadership skills.\nAbility to influence and motivate others.\nBusiness insight skills.\nTo manage complexity.\nBuilding network skills.\nTo develop talent. \nTo communicate effectively.\nTo build effective teams.\nProject Management skills.","description_format":"text","description_chars":2350,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs"],"lifecycle":[{"event":"open","at":"2026-11-02T17:01:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:3","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/align-technology-supervisor-customer-care-deferred-services","json_url":"https://alion.io/job/align-technology-supervisor-customer-care-deferred-services.json","meta":{"generated_at":"2026-11-03T21:32:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":828,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678151},"rest":"https://alion.io/mcp/rest/get_company?id=678151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falign-technology-supervisor-customer-care-deferred-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falign-technology-supervisor-customer-care-deferred-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falign-technology-supervisor-customer-care-deferred-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/align-technology-supervisor-customer-care-deferred-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falign-technology-supervisor-customer-care-deferred-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3617426}},{"tool":"search_jobs","arguments":{"company":"aligntech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3617426},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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