{"id":1718369,"url":"https://alion.io/job/alignops-client-success-manager-busybusy","title":"Client Success Manager - BusyBusy","company":{"id":2169131,"name":"AlignOps","domain":"alignops.com","url":"https://alion.io/company/alignops","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T21:33:07Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About AlignOps\nAlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.\nAlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.\nWe seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.\nJob Description\nThe Client Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. This role's focus areas are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.\nResponsibilities\nPromote the company’s BusyBusy product to the appropriate target market within the customer base that will address customers’ specific needs and problems.\nEnsure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.\nLead the renewal process for assigned accounts, guaranteeing seamless service continuity and delivering high client satisfaction.\nConduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.\nFoster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.\nCollect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.\nProvide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.\nDevelop and nurture long-term client partnerships, positioning the company as a trusted advisor.\nUnderstand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.\nIdentify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.\nTrack and report on client demand, usage trends, and key account metrics to inform strategic decision-making.\nOther duties as assigned.\nQualifications\nDemonstrated track record of consistently delivering positive results in dynamic, high-pressure environments.\nEstablished expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction.\nExceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives.\nProven analytical acumen with a results-driven approach to identifying opportunities and achieving goals.\nSelf-driven with a demonstrated ability to take initiative and meet targets independently.\nProficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency.\nHigh emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships.\nCollaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.\nThis is a full-time remote position located in the US; however, it is preferred that the individual work in our company office in St. George, UT. Preference may be given to those able to meet the on-site work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.\nBenefits & Compensation\nThe US base salary range for this full-time position is $50,000-$70,000 + commissions. OTE (base + commissions) for this position is $100,000, but top performers can exceed OTE based on performance. Our salary ranges are determined by role, level, and location.\nThe AlignOps benefit program includes health, dental, and vision coverage. The company also offers disability, life insurance, PTO, and a 401(k) plan.\nAlignOps Careers: https://alignops.com/careers\nBy applying, you agree to the AlignOps Privacy Policy: https://alignops.com/privacy","description_format":"text","description_chars":4739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-02T19:46:32Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.75,"age_days":26,"expected_fill_days":32,"reasons":["conf:1","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/alignops-client-success-manager-busybusy","json_url":"https://alion.io/job/alignops-client-success-manager-busybusy.json","meta":{"generated_at":"2026-10-20T21:44:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2169131},"rest":"https://alion.io/mcp/rest/get_company?id=2169131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falignops-client-success-manager-busybusy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falignops-client-success-manager-busybusy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falignops-client-success-manager-busybusy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alignops-client-success-manager-busybusy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falignops-client-success-manager-busybusy"}]}