{"id":1631542,"url":"https://alion.io/job/alineops-customer-experience-executive-customer-success-manager","title":"Customer Experience - Executive Customer Success Manager","company":{"id":2542733,"name":"Aline","domain":"alineops.com","url":"https://alion.io/company/alineops","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":383},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T12:51:27Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart. \nRooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.\nThat’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.As an Executive Customer Success Manager at Aline, you will play a pivotal role in managing and nurturing a portfolio of 1-3 high-engagement customers. Your primary responsibility will be to ensure customer satisfaction, drive adoption, and foster long-term partnerships that lead to retention and growth. You will leverage your expertise in customer success, customer training, and industry best practices to deliver exceptional results and drive customer value.\n\nResponsibilities\nExecutive Relationship Ownership\nAct as the trusted advisor and main executive point of contact for one to a few strategic customers.\nBuild deep, multi-threaded relationships across the customer’s C-suite and senior leadership.\nProactively guide the customer’s long-term success strategy, ensuring alignment with their business objectives.\nStrategic Partnership and Value Delivery:\nCo-create multi-year success plans with the customer, tied directly to business outcomes and ROI.\nLead Executive Business Reviews (EBRs/QBRs) with C-level stakeholders.\nPosition Aline as a critical partner in the customer’s transformation or strategic initiatives.\nPartner with cross functional teams across the customer journey to deliver exceptional customer experiences.\nData-Driven Insights\nMonitor health metrics and proactively address risks.\nUse data to forecast renewals and provide strategic insights both to the customer and internally.\nInternal Leadership & Influence\nServe as the Voc for strategic customers internally, influencing product roadmap and go- to-market strategies.\nPartner with Product, Marketing, and Services to co-develop solutions for complex enterprise needs.\nMentor and guide other CSMs, sharing best practices for executive engagement and strategic/enterprise account management.\nOperational Excellence\nPartner cross-functionally to deliver flawless execution across onboarding, adoption,support, and renewals.\nCreate joint success metrics with the customer and track/report progress at the executivelevel.\nHandle escalations with urgency and diplomacy, mobilizing internal executives as needed. \nQualifications\n7-10+ years in Customer Success, Account Management, or Strategic Consulting roles.\nProven experience owning executive-level relationships at enterprise customers.\nStrong background in navigating complex organizations\nDemonstrated success managing multimillion-dollar ARR accounts.\nExecutive presence: able to engage and influence CxO stakeholders with confidence.\nExperience using a Customer Success Management Platform.\nComprehensive experience with Customer Success best practices.\nExceptional communication skills, with the ability to clearly articulate complex ideas and concepts.\nAbility to work in a fast-paced, dynamic environment.\nStrong problem-solving skills, with a proactive and solutions-oriented mindset.","description_format":"text","description_chars":3596,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care","Senior Living & Assisted Living"],"lifecycle":[{"event":"open","at":"2026-10-01T21:23:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":75833,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.45,"age_days":55,"expected_fill_days":30,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/alineops-customer-experience-executive-customer-success-manager","json_url":"https://alion.io/job/alineops-customer-experience-executive-customer-success-manager.json","meta":{"generated_at":"2026-10-21T14:30:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2542733},"rest":"https://alion.io/mcp/rest/get_company?id=2542733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Falineops-customer-experience-executive-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Falineops-customer-experience-executive-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Falineops-customer-experience-executive-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/alineops-customer-experience-executive-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Falineops-customer-experience-executive-customer-success-manager"}]}