{"id":2036019,"url":"https://alion.io/job/alithya-specialiste-du-support-logiciel-rocket","title":"Spécialiste du support logiciel Rocket","company":{"id":58179,"name":"Alithya","domain":"alithya.com","url":"https://alion.io/company/alithya","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":301},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"CICS","optional":false},{"name":"CloudFormation","optional":false},{"name":"COBOL","optional":false},{"name":"Db2","optional":false},{"name":"IMS","optional":false},{"name":"JCL","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"VSAM","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T15:27:30Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T01:38:30Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"En raison du lieu de publication, cette offre d'emploi est disponible uniquement en anglais.\nYour role, your impact\nAs a Rocket Software Support Specialist, you'll help support and maintain Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer products (formerly Micro Focus) running on AWS Mainframe Modernization (M2). You'll handle day-to-day product support, troubleshooting, and customer issue resolution alongside our infrastructure, application, and operations teams. You'll play a key role in ensuring the stability and ongoing support of these solutions within an established environment.\n Your day-to-day\nSupport, maintain, and troubleshoot Rocket Enterprise Server, Enterprise Developer, and Enterprise Analyzer on AWS M2 across production and non-production environments;\n\nAdminister Enterprise Server components, including regions, ESCWA/MFDS, CICS/JES/IMS emulation, batch/JCL, Fileshare/VSAM, and security (ESF/LDAP);\n\nDiagnose and resolve customer issues by analyzing CTF traces, dumps, console and system logs, using MFSupportinfo, and reproducing reported issues;\n\nConfigure and troubleshoot database connectivity, including XA switch modules, PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;\n\nPartner with vendor support to work cases to resolution and document fixes and procedures with clear written customer communication.\n\n Keys to your success\n4+ years of hands-on experience supporting Rocket (Micro Focus) Enterprise Server, Enterprise Developer, and Enterprise Analyzer;\n\nExperience working Rocket support cases and communicating effectively with customers in writing;\n\nEnterprise Server administration knowledge, including key server components and security features;\n\nStrong troubleshooting skills, including reading CTF traces, dumps, console/system logs, MFSupportinfo, and problem reproduction;\n\nKnowledge of database connectivity technologies and components, including PostgreSQL/Aurora, Db2 LUW/HCO, and SQL Server;\n\nWorking knowledge of COBOL/PL/I, JCL, CICS, and VSAM;\n\nUnderstanding of AWS M2 environments, AWS services, and Windows/Linux administration, including PowerShell or Bash scripting.\n\nExtra edge\nExperience supporting Micro Focus or Rocket products;\n\nEnterprise Developer build and compile troubleshooting skills using Eclipse or Visual Studio;\n\nKnowledge of AutoPass licensing, as well as CloudFormation and infrastructure as code (IaC).\n\nLanguage skills\nEnglish: Proficient","description_format":"text","description_chars":2440,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting","Enterprise Apps Implementation Partners","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-07T15:59:53Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 8","filings_12m":8,"filings_prev_12m":10,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; 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