{"id":135567,"url":"https://alion.io/job/aliz-technical-account-manager-aliz-2","title":"Technical Account Manager - Aliz","company":{"id":27139,"name":"Aliz","domain":"aliz.ai","url":"https://alion.io/company/aliz","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":245000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1026},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Google BigQuery","optional":false},{"name":"AI Agents","optional":true},{"name":"FinOps","optional":true},{"name":"Machine Learning","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-27T15:32:34Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-01T16:21:12Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"Rabbit is looking for a Technical Account Manager to own the customer relationship from the moment a PoC begins through conversion, renewal, and expansion - across our North American accounts.\nYou will meet your customers on the PoC kickoff call and stay with them for years. You own the journey: proving value during the PoC, converting them to a paying customer, and then being the person they call about anything.\nWhat makes this role different from a Technical Account Manager job at a larger company: you sit with the product team.When your customer needs something built, you are not filing a ticket into a queue and hoping. You are in the room where prioritisation happens, arguing their case directly to the engineers who will build it.\nThis is a quota-carrying role. You will be measured on how many PoCs convert and how much your accounts grow.\nKey Responsibilities\nOwn execution and follow-through.When a customer needs something from Rabbit, you own getting it done. Translate their requirements into concrete product asks, prioritise them directly with Engineering and Product, and hold the internal thread until it ships. Report back to the customer either way.\nOwn the PoC.Take handoff from the Solutions Engineer at kickoff. Drive the PoC against the agreed success criteria, keep momentum, and make the value undeniable before the evaluation window closes.\nOwn the conversion.Run the commercial process from PoC to signed contract: business case, stakeholder alignment, procurement and security review, negotiation support.\nOwn the relationship, long-term.Be the named contact for a dedicated portfolio of US accounts. Run regular check-ins and business reviews. Know their org, their goals, and their politics.\nDrive expansion.Find and close upsell and cross-sell opportunities: new teams, new workloads, new products.\nTriage and escalate.Assess urgency, route to Support Engineering with real context, and stay accountable to the customer through resolution.\nRenewand forecast renewals accurately.\nBuild the post-sales playbook.You are our first dedicated TAM. You are writing the motion, not inheriting it.\nRequired Qualifications\n5+ years in Technical Account Management, Enterprise Customer Success, or Post-Sales Solutions, owning enterprise accounts end to end\nProven commercial ownership.You have carried a number - conversion, expansion, retention, or all three - and you have hit it. This is not a support or a pure-CS role.\nHands-on Google Cloud and BigQuery experience. You can navigate a customer's billing data, interpret their cost drivers, and explain what Rabbit found without an engineer on the call.\nDemonstrated ability to run a technical evaluation to a decision. You know how to keep a PoC from quietly dying.\nExceptional written and verbal English. You will be talking to data engineers one hour and their VP the next.\nComfort operating without layers: you will make calls, own outcomes, and chase things internally yourself.\nPreferred Qualifications\nFinOps or cloud cost management background\nSQL proficiency and experience working directly in customer data environments\nExperience as an early post-sales hire, defining the motion rather than following one\nProficiency with AI agents for customer analysis, reporting, and research\nEmployment Details\nLocation:North America, hybrid\nTravel:North American customer visits\nType:Full-time\nAbout Aliz\nAliz was founded by a group of driven software engineers with one vision in mind: Build a human-centered company to solve exciting business challenges with cutting-edge technologies all around the globe.\nOur team includes engineers, industry experts, and digital professionals who ensure our clients are ready to face the challenges of the ever-changing digital world.\nAliz is a proud Google Cloud Partner with specializations in Infrastructure, Data Analytics, Cloud Migration, and Machine Learning. We deliver data analytics, machine learning, infrastructure, and application development solutions, off the shelf, or custom-built on GCP using an agile, holistic approach. Recently we've launched our very own cloud cost optimization tool Rabbit.\nLife has been pretty exciting at Aliz recently (here's proof). After we became Google Cloud’s Breakthrough Partner of the Year in APAC (2019), we built a team in Singapore and Berlin, opened an engineering hub in Jakarta, launched a business in Italy and Qatar, and started to support IT education.\nYou couldn’t pick a better time to join this world-class team of cloud experts.","description_format":"text","description_chars":4512,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Data & Analytics","Information Technology","Data Transformation & Orchestration"],"lifecycle":[{"event":"open","at":"2026-08-27T15:32:34Z"},{"event":"open","at":"2026-09-25T23:24:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.345,"p_room":0.28,"age_days":65,"expected_fill_days":12,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/aliz-technical-account-manager-aliz-2","json_url":"https://alion.io/job/aliz-technical-account-manager-aliz-2.json","meta":{"generated_at":"2026-11-01T17:38:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":27139},"rest":"https://alion.io/mcp/rest/get_company?id=27139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faliz-technical-account-manager-aliz-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faliz-technical-account-manager-aliz-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faliz-technical-account-manager-aliz-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aliz-technical-account-manager-aliz-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faliz-technical-account-manager-aliz-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":135567}},{"tool":"search_jobs","arguments":{"company":"aliz.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":135567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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