{"id":2503597,"url":"https://alion.io/job/all-lines-tech-it-support-specialist-all-lines-technology","title":"IT Support Specialist - All Lines Technology","company":{"id":4419779,"name":"All Lines Technology","domain":"all-lines-tech.com","url":"https://alion.io/company/all-lines-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":126000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Active Directory","optional":true},{"name":"SharePoint","optional":true},{"name":"SQL","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-14T06:57:39Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T00:46:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The IT Support Specialist is responsible for providing technical assistance and support to users. This role involves troubleshooting hardware, software, video conferencing system issues, and networking issues, ensuring optimal performance of computing operations, and maintaining a high level of customer service.\nKey Responsibilities:\nProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.\nRespond to user inquiries regarding computer software or hardware operation to resolve problems.\nInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.\nOversee the daily performance of computer systems.\nSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.\nRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.\nRefer major hardware or software problems or defective products to vendors or technicians for service.\nDevelop training materials and procedures, or train users in the proper use of hardware or software.\nMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.\nProvide support for audio visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events.\nWork with specific AV technologies such as AirMedia, video conferencing systems (e.g., Zoom, Microsoft Teams), sound systems, and interactive whiteboards.\nPerform basic system administration tasks, including user account management, permissions, and group policies.\nPerform basic network administration tasks, including configuring and troubleshooting network devices, managing IP addresses, and ensuring network security.\nMinimum Qualifications:\nAssociate's degree in Information Technology, Computer Science, or a related field.\nProven experience as a Computer Support Specialist or similar role.\nStrong technical background with excellent problem-solving skills.\nFamiliarity with various operating systems and platforms.\nAbility to troubleshoot and resolve hardware, software, and networking issues.\nExcellent analytical skills.\nExcellent communication and interpersonal skills.\nAbility to keep up-to-date with the latest technologies and provide training to other staff members.\nPreferred Certifications:\nCompTIA A+\nCompTIA Network+\nMicrosoft Certified: Modern Desktop Administrator Associate\nCisco Certified Network Associate (CCNA)\nITIL Foundation Certification\nPreferred Skills:\nExperience with Windows Active Directory, Office365, Remote Desktop Services, SharePoint, SQL, and other application servers.\nExperience with Crestron solutions, Zoom, Microsoft Teams and other conferencing solutions.\nKnowledge of network design, server architecture, and systems integration.\nAbility to work independently and as part of a team.\nStrong 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