{"id":3888137,"url":"https://alion.io/job/all-lines-technology-desktop-support-technician-all-lines-technology","title":"Desktop Support Technician - All Lines Technology","company":{"id":4419779,"name":"All Lines Technology","domain":"all-lines-tech.com","url":"https://alion.io/company/all-lines-tech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranberry Township, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T20:20:18Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T06:59:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.\nEnd User & Technical Support\nAnalyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.\nProvide advanced troubleshooting for networked hardware and software products across multiple company platforms.\nDocument incidents, resolutions, and asset management activities within the corporate helpdesk system.\nEnsure timely resolution of service tickets in alignment with departmental service level expectations.\nSupport hardware and software upgrades, system implementations, and technology rollouts.\nMaintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.\nSupport and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).\nSupport, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.\nProvide on-site and remote support for conference room technologies and executive presentations as needed.\nAutomation & Continuous ImprovementDevelop and implement automated technology solutions using scripting tools such as PowerShell.\nIdentify process improvement opportunities to enhance efficiency and reduce recurring technical issues.\nAnalyze support data trends to recommend proactive solutions.\nTraining & LeadershipDevelop and deliver end-user training materials and sessions as required.\nMentor junior support technicians and provide technical guidance.\nCollaborate with IT team members to ensure consistent service standards and knowledge sharing.\nWhat You Bring\nMinimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.\nAdvanced knowledge of:PC repair and configuration\nMicrosoft Windows operating systems\nMicrosoft Office applications\nSoftware deployment tools (SCCM or similar platforms)\n\nIntermediate knowledge of:TCP/IP networking concepts\nWindows networking and security\n\nStrong analytical and problem-solving abilities.\nAdvanced written and verbal communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong customer service orientation.\nAbility to work independently and collaboratively within a 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