{"id":3042300,"url":"https://alion.io/job/all-lines-technology-msp-operations-manager-all-lines-technology","title":"MSP Operations Manager - All Lines Technology","company":{"id":4419779,"name":"All Lines Technology","domain":"all-lines-tech.com","url":"https://alion.io/company/all-lines-tech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranberry Township, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-21T23:07:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T22:05:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"All Lines Technology is looking for an MSP Operations Manager to run the day-to-day delivery of our managed services. You'll lead our Service Desk and our Tier 3/4 Engineering team. Together they support client end users, servers, networks, cloud platforms and infrastructure. You'll report to the Director of Managed Services and be a senior escalation point when client-impacting issues come up. You'll also work closely with our account, cybersecurity, architecture and project teams.\nWhat you'll do\n Lead service delivery\nMake sure we meet our service levels (SLAs and OLAs) and client expectations. Balance proactive maintenance with reactive support, and hold the NOC, SOC and other partners accountable.Manage the support teams\nSet direction for the Service Desk supervisor and Tier 1/2 support. Lead the Tier 3/4 engineers, keep ticket queues moving, and encourage knowledge sharing between tiers.Keep environments healthy\nOversee monitoring, patching, vulnerability remediation and firmware updates, along with compliance reporting.Handle major incidents\nCoordinate the response and communications during outages. Own the Incident, Problem and Change processes, including root cause follow-up, in line with ITIL.Work with cybersecurity\nMake sure security alerts and vulnerabilities on client systems are triaged and fixed, and that clients stay within security baselines.Improve and automate\nBuild and maintain SOPs and runbooks. Look for chances to automate and standardize work using PSA/ITSM, RMM, scripting and AI-enabled tools.Report on performance\nTrack KPIs, SLA results and client satisfaction. Manage the MSP toolset and help shape the managed services roadmap.Develop the team\nHire, coach and develop staff. Manage 24x7x365 coverage, scheduling, time approvals and labor costs.Protect continuity\nMake sure backups are monitored, failed jobs are escalated and recovery efforts are coordinated.What you'll bring\nA bachelor's degree in Computer Science, Computer Engineering, MIS or a related field, or equivalent experience\n5-7 years in IT engineering, infrastructure operations or managed services\n3+ years leading technical teams, ideally at an MSP or in a Service Desk, NOC or SOC environment\nStrong knowledge of ITIL and IT service management, and experience managing to SLAs and KPIs\nStrong communication skills, from technical documentation to executive and client updates\nWillingness to take part in after-hours management escalation for critical incidents\nTechnical backgroundWindows Server, Active Directory, Microsoft 365, ConfigMgr; networking, firewalls and wireless; VMware, Hyper-V, Citrix, Azure and AWS; Veeam or similar backup tools; RMM and PSA platforms; PowerShell; and core cybersecurity practices.\nNice to have\nExperience at a mature MSP\nITIL certification\nMicrosoft, Cisco, CompTIA, VMware or AWS certifications\nA track record leading automation or service transformation work\nExperience with clients in regulated industries","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T23:07:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:0","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/all-lines-technology-msp-operations-manager-all-lines-technology","json_url":"https://alion.io/job/all-lines-technology-msp-operations-manager-all-lines-technology.json","meta":{"generated_at":"2026-10-26T23:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419779},"rest":"https://alion.io/mcp/rest/get_company?id=4419779"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fall-lines-technology-msp-operations-manager-all-lines-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fall-lines-technology-msp-operations-manager-all-lines-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fall-lines-technology-msp-operations-manager-all-lines-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/all-lines-technology-msp-operations-manager-all-lines-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fall-lines-technology-msp-operations-manager-all-lines-technology"}]}