{"id":2497413,"url":"https://alion.io/job/all-rights-reserved-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2313062,"name":"All Rights Reserved","domain":"comm-it.com","url":"https://alion.io/company/comm-it-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"Linux","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-13T09:27:32Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T05:12:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nWe are looking for a skilledTechnical Support Engineer to help ensure the reliability and performance of our deployed systems. In this hands-on role, you’ll troubleshoot complex hardware and software issues across networking, edge devices, and cloud-connected components. You will partner closely with field teams, engineering, and QA to drive technical resolution, improve documentation, and strengthen system robustness. This position may be leveled as Technical Support Engineer I or II, depending on experience, scope, and demonstrated impact. Evening and late-night shifts are eligible for shift-differential pay.\nResponsibilities:\nOwn end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.\nIdentify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.\nMaintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.\nDeploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.\nMaintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.\nMonitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.\nPartner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.\nCoordinate testing and validation of new hardware and software in production-like, real-world environments.\nDevelop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.\nCreate and maintain technical documentation, investigation logs, and internal knowledge resources.\nRequirements\nRequirements\nMust Have\n1-3 years of experience in technical support, systems engineering, networking, or IT operations.\nFoundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE).\nAbility to troubleshoot technical issues with urgency, structure, and sound judgment in live environments.\nStrong analytical thinking and clear documentation skills.\nWillingness and aptitude to learn new technologies across networking, infrastructure, and edge systems.\nNice to Have\nExperience supporting IP camera systems, video platforms, or edge-connected devices.\nFamiliarity with Linux-based environments.\nExposure to scripting or automation (Python or similar).","description_format":"text","description_chars":2571,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:12:04Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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