{"id":2497474,"url":"https://alion.io/job/all-rights-reserved-tier-2-it-support-engineer","title":"Tier-2 IT Support Engineer","company":{"id":2313062,"name":"Comm-IT","domain":"comm-it.com","url":"https://alion.io/company/comm-it-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Okta","optional":false}],"status":"closed","first_seen_at":"2026-10-12T08:16:40Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-05T15:47:11Z","board_verified":false,"closed_at":"2026-11-05T15:47:11Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Description\nWe are looking for a dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system.\nResponsibilities:\nHardware break/fix for laptops, accessories, and other IT equipment\nAV support for conference rooms\nMaintenance of workstations (docking stations, screens, cables)\nBasic maintenance of the network room (with client-provided instructions)\nOnboarding and offboarding of employees\nIT equipment inventory stocktaking\nPreparation and imaging of laptops for local stock; upkeep of spare laptops\nHandling IT support tickets via the client ITSM system\nParticipation in Tier-2 IT support team meetings and training\nDaily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists\nRequirements\nMust-have skills:\nHardware troubleshooting & break/fix - laptops, accessories, docking stations, screens, cables, imaging\nITSM / ticketing & SLA handling (client ITSM system, daily service reporting)\nMicrosoft 365 administration & support\nOkta - identity / SSO / access management\nAV / conference-room support\nOnboarding / offboarding of employees\nNetworking basics - network-room maintenance (with client instructions)\nIT security & compliance - device hardening, access control, PII handling, media sanitization\nEnglish-language professional support & communication\nNice-to-have skills:\nAPAC / regional multi-site user support experience\nIT asset / inventory management & stocktaking\nLaptop imaging / MDM tooling (Intune, Autopilot, Jamf)\nDaily reporting, team collaboration & backfill coverage","description_format":"text","description_chars":1818,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:12:04Z"},{"event":"close","at":"2026-11-05T15:47:11Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/all-rights-reserved-tier-2-it-support-engineer","json_url":"https://alion.io/job/all-rights-reserved-tier-2-it-support-engineer.json","meta":{"generated_at":"2026-11-06T03:37:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6025,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2313062},"rest":"https://alion.io/mcp/rest/get_company?id=2313062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fall-rights-reserved-tier-2-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fall-rights-reserved-tier-2-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fall-rights-reserved-tier-2-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/all-rights-reserved-tier-2-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fall-rights-reserved-tier-2-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2497474}},{"tool":"search_jobs","arguments":{"company":"comm-it.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2497474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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