{"id":1369874,"url":"https://alion.io/job/allata-application-support-engineer-l2l3-net-fullstack","title":"Application Support Engineer (L2/L3) - .NET Fullstack","company":{"id":1797570,"name":"Allata","domain":"allata.com","url":"https://alion.io/company/allata","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"New Relic","optional":false},{"name":"OWASP","optional":false},{"name":"React.js","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Bicep","optional":true},{"name":"Clean Architecture","optional":true},{"name":"Entity Framework Core","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"MS SQL","optional":true},{"name":"RabbitMQ","optional":true},{"name":"Redis","optional":true},{"name":"SQL","optional":true},{"name":"Terraform","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-16T13:36:02Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-30T13:08:43Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"We at IMRIEL (An Allata Company) have cultivated an exceptional environment with advanced technologies and driven by a culture of continuous learning, collaboration, and engineering excellence. We are looking for a smart, passionate, and analytical Application Support Engineer (L2/L3) who thrives on solving complex problems, optimizing high-performing systems, and maintaining production resilience for enterprise-grade applications.\nIf you are energized by deep technical troubleshooting, modern cloud architecture, and continuously sharpening your skills with cutting-edge engineering tools, this opportunity is for you.\nExperience: 4 to 8 years.\nLocation: Pune\nKey Responsibilities:\nL2/L3 Support & Multi-Project Triage: Support and ownincident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.\n\n.NET & Frontend Engineering:Maintainand enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (Angular or React).\n\nAI-Assisted Development (AIED):Leverage AI tools (GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.\n\nPerformance Tuning & Observability:OptimizeSQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK.\n\nCloud, DevOps & Containers:Support Azure services (App Services, Functions, Key Vault, Service Bus), maintainAzure DevOps / GitHub ActionsCI/CD pipelines, and support Docker/Kubernetescontainer deployments.\n\nOperations, Security & Mentorship:Adhere to ITSM/SLA standards using Helpdesk tools, enforce OWASP security and OAuth 2.0 practices, maintainrunbooks/SOPs, and mentor junior engineers.\n\nWhat you need:\nBasic Skills & Qualifications\nExperience & Support: 4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA, and managing support across multiple parallel project workstreams.\n\nCore Tech Stack: C#, .NET 8/7/6, ASP.NET Core, Web API, Entity Framework Core, LINQ, and modern frontend frameworks (Angular or React) with TypeScript, HTML5, and CSS3.\n\nDatabase Mastery: SQL Server/T-SQL expertise, including query tuning, indexing, stored procedures, and execution plan analysis.\n\nArchitecture & Clean Code: Strong understanding of OOP, SOLID principles, Clean Architecture, and secure coding practices (OWASP, OAuth 2.0, OpenID Connect).\n\nCloud & DevOps: Experience with Microsoft Azure (App Services, Functions, Key Vault, Service Bus), CI/CD pipelines (Azure DevOps/GitHub Actions), Git, Docker, and Kubernetes basics.\n\nObservability & AI Tools: Hands-on experience with monitoring platforms (App Insights, New Relic, ELK) and AI-assisted engineering tools (GitHub Copilot, Claude, Cursor).\n\nSoft Skills & Process: Excellent communication skills, active participation in Agile ceremonies, experience mentoring junior engineers, and readiness for US-aligned night shifts.\n\nGood to Have\nMicroservices, Domain-Driven Design (DDD), CQRS, and event-driven architecture.\n\nRedis, RabbitMQ, Kafka, or NoSQL (MongoDB).\n\nInfrastructure as Code (Terraform/Bicep) and SRE deployment strategies (Blue/Green, Canary).\n\nActive Azure, AWS, or GCP certifications.\n\nPersonal Attributes\nMulti-Tasking & Ownership: Strong ability to prioritize, context-switch seamlessly, and maintain strict SLAs across multiple live application environments simultaneously.\n\nResilience & Growth: Strong accountability for production uptime, analytical troubleshooting, and eagerness to adopt modern AI tools and engineering practices.\n\nIntellectual curiosity and willingness to adopt new tools, technologies, frameworks, and engineering practices.","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-28T03:40:35Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.75,"age_days":14,"expected_fill_days":18,"reasons":["conf:16","velocity","win:late"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/allata-application-support-engineer-l2l3-net-fullstack","json_url":"https://alion.io/job/allata-application-support-engineer-l2l3-net-fullstack.json","meta":{"generated_at":"2026-10-01T18:33:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":900,"day_limit":5000,"remaining_today":4100,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}