{"id":1916616,"url":"https://alion.io/job/allata-application-support-engineer","title":"Application Support Engineer","company":{"id":1797570,"name":"Allata","domain":"allata.com","url":"https://alion.io/company/allata","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:49:02Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T14:07:00Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We are looking for a hands-on Application Support Engineer to own and support multiple custom business applications. This person will investigate production issues, deliver bug fixes and minor enhancements, and help keep applications reliable, secure, and maintainable. The role combines production support with practical software engineering; it is not limited to ticket triage.\nKey Responsibilities\nTake technical ownership of multiple applications, learning their architecture, integrations, and business purpose.\nDiagnose and resolve production issues using logs, monitoring tools, code, and database queries.\nDevelop, test, and deploy bug fixes and minor enhancements following team engineering and change-management practices.\nPrioritize issues by business impact, communicate progress clearly, and escalate when needed.\nInvestigate recurring incidents, identify root causes, and recommend preventive improvements.\nMaintain runbooks, application documentation, and support knowledge.\nCollaborate with customer stakeholders, developers, QA, cloud/infrastructure teams, and service delivery colleagues.\nUse approved AI tools to accelerate troubleshooting, code comprehension, testing, and documentation while independently validating outputs and protecting customer information.\nHard Skills - Must have:\nHands-on experience supporting and modifying custom applications in a production environment.\nAbility to read, debug, and change C#/.NET application code; familiarity with ASP.NET Core is valuable.\nWorking knowledge of REST APIs, SQL, Git, and CI/CD practices.\nExperience supporting applications hosted in a major cloud platform, such as Azure or AWS.\nAbility to troubleshoot systematically across application code, databases, integrations, and cloud services.\nDemonstrated proficiency with AI-assisted engineering tools, including sound judgment about output quality, testing, security, and data privacy.\nStrong ownership, prioritization, documentation, and stakeholder communication skills.","description_format":"text","description_chars":2000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-05T16:30:03Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.725,"p_room":0.9,"age_days":16,"expected_fill_days":27,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/allata-application-support-engineer","json_url":"https://alion.io/job/allata-application-support-engineer.json","meta":{"generated_at":"2026-10-22T15:09:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1797570},"rest":"https://alion.io/mcp/rest/get_company?id=1797570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallata-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallata-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallata-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allata-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallata-application-support-engineer"}]}