{"id":4154381,"url":"https://alion.io/job/allcloud-cloudops-technical-lead","title":"CloudOps Technical Lead","company":{"id":36623,"name":"AllCloud","domain":"allcloud.io","url":"https://alion.io/company/allcloud","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"GCP","optional":false},{"name":"IAM","optional":false},{"name":"Bash","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Grafana","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"PowerShell","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-12T10:14:19Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T10:20:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout AllCloud\nAllCloud is a leader in amplifying organizations' cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.\nAs an AWS Premier and audited Managed Services Partner and a Salesforce Consulting Partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.\nAllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io\nPosition Summary\nAllCloud is looking for a Technical Lead CloudOps Engineer: a senior, hands-on engineer who works the hardest problems in our customers' cloud environments and raises the technical level of the engineers around them. This is an individual-contributor delivery role, not a management role. Most of your time is spent on the keyboard: resolving complex incidents, hardening monitoring and security, automating operational work and reviewing the work of the team.\nAlongside delivery, you are the go-to technical resource for Level 1 and Level 2 CloudOps Engineers. You take the escalations they cannot solve, show them how you solved them, and build the ramp-up material and hands-on sessions that help them grow toward DevOps, Solutions Architecture or Data Engineering. You will also lead the technical side of customer conversations, all within standard business hours and with no shift commitments.\nKey Responsibilities:\nHands-On Cloud Operations Delivery\nDeliver advanced remote cloud operations for customer AWS environments across Health Monitoring, Security Operations (SOC), AWS Partner-Led Support and Cloud Operations: incident resolution, configuration, maintenance, patching, backup and disaster recovery.\nBuild and maintain the automation, scripts and tooling that remove repetitive operational work from the team.\nImplement and tune monitoring, alerting and observability so issues are detected early and noise is kept low.\nApply and verify cloud security, backup/DR and cost-optimization best practices in customer environments.\nTechnical Escalation & Incident Resolution\nAct as the final technical escalation point for complex infrastructure, network, security and application-level issues that L1 and L2 engineers cannot resolve.\nTake technical command of critical and high-severity incidents: drive troubleshooting, coordinate with DevOps, SA and Security specialists, and communicate clearly with the customer until resolution.\nLead root cause analysis and blameless post-incident reviews, and carry the fixes through to runbooks, automation and monitoring changes.\nSpot recurring problems across customers and engineer them out.\nMentorship & Knowledge Transfer\nDesign and maintain the hands-on technical ramp-up program for new and junior CloudOps Engineers, and run it.\nHold regular technical sessions, deep-dives and labs on AWS services, troubleshooting techniques, tooling and new technology.\nPair with engineers on live issues and review their configurations, scripts, runbooks and customer-facing technical communications, giving concrete feedback.\nHelp individual engineers build the skills they need to progress into DevOps Engineer, Solutions Architect or Data Engineer roles.\nRunbooks, Documentation & Standards\nOwn the technical quality of the CloudOps knowledge base (Confluence): runbooks, troubleshooting guides, architecture notes and operational procedures.\nDefine the technical standards the team works to for incident handling, change, RCA and environment hygiene, and lead by example in following them.\nEvaluate new AWS services, observability tooling and automation approaches and recommend what the team should adopt.\nCustomer Technical Engagement\nLead the technical content of customer calls, operational syncs, incident reviews and operational roadmap discussions.\nBe the technical voice in customer escalations, explaining what happened, what was done and what will change.\nAnswer customer configuration and integration questions and model exceptional, customer-focused service for the team.\nWhat Success Looks Like\nComplex escalations are resolved faster, and fewer of them come back.\nFewer recurring incidents across customer environments.\nL1 and L2 engineers ramp faster, handle more on their own, and progress into specialist roles.\nRunbooks and knowledge base content are current, accurate and actually used.\nCustomers trust the technical guidance they receive from the CloudOps team.\nRequirements\n5+ years of hands-on experience in Cloud Operations, NOC/SOC, systems engineering or advanced technical support, with a track record of being the senior engineer others escalate to.\nDeep, practical expertise in AWS and its core services (EC2, VPC, S3, IAM, CloudWatch, Lambda, EBS, EKS, ECS); working knowledge of Azure or GCP is a plus.\nStrong Linux and Windows administration skills and solid networking and security experience in production environments.\nProven ability to lead troubleshooting and root cause analysis on complex, multi-component issues.\nProficiency in scripting (Python, Bash, PowerShell) and in automating operational tasks.\nHands-on experience with monitoring and observability platforms (Datadog, Prometheus, Grafana, ELK, Splunk, CloudWatch).\nExperience mentoring, training or onboarding junior engineers, and a genuine interest in doing so.\nComfortable leading technical conversations directly with customers.\nStrong documentation habits; experience maintaining runbooks and a knowledge base such as Confluence.\nHigh independent-learning ability, attention to detail and the ability to prioritize in a fast-paced environment.\nExceptional oral and written communication skills in English.\nAdvantages\nInfrastructure as Code (Terraform, CloudFormation) and CI/CD experience.\nContainer technologies and orchestrators (Docker, Kubernetes, EKS, ECS).\nAWS certifications (Solutions Architect Professional, DevOps Engineer Professional, Security Specialty) or equivalent cloud/observability certifications.\nFamiliarity with AllCloud operational platforms (OneLogin, 1Password, AWS Console management, Jira, Salesforce).\nPrior experience mentoring engineers into DevOps, Solutions Architecture or Data Engineering disciplines.\nKey Competencies\nTechnical depth and hands-on execution\nStructured troubleshooting and incident command\nMentoring and knowledge transfer\nClear communication with technical and non-technical audiences\nCollaboration and influence without direct authority\nOwnership and continuous improvement\nWhy Work for Us?\nOur team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.\nAllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.","description_format":"text","description_chars":7369,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-12T10:20:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/allcloud-cloudops-technical-lead","json_url":"https://alion.io/job/allcloud-cloudops-technical-lead.json","meta":{"generated_at":"2026-11-12T11:10:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36623},"rest":"https://alion.io/mcp/rest/get_company?id=36623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallcloud-cloudops-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallcloud-cloudops-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallcloud-cloudops-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allcloud-cloudops-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallcloud-cloudops-technical-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4154381}},{"tool":"search_jobs","arguments":{"company":"allcloud.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4154381},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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