{"id":3758667,"url":"https://alion.io/job/allcloud-it-specialist","title":"IT Specialist","company":{"id":36623,"name":"AllCloud","domain":"allcloud.io","url":"https://alion.io/company/allcloud","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ra'anana, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false},{"name":"Crowdstrike","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:32:25Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T04:13:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nAbout AllCloud\nAllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.\nAllCloud is a leader in AI-led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.\nAllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io\nJob Summary\nAllCloud is seeking a skilled IT Specialist to join our team. In this role, your main responsibility will be delivering exceptional technical support that ensures high levels of customer satisfaction. You will apply your strong troubleshooting and problem-solving skills to support and optimize cloud environments and SaaS applications.\nAs an IT Specialist at AllCloud, you’ll gain valuable hands-on experience with cutting-edge cloud technologies, working in a dynamic, fast-paced environment. You’ll support global internal users on both Windows and macOS platforms, helping to resolve technical issues efficiently and effectively. Strong communication and organizational skills are key to your success in this role\nKey Responsibilities\nProvide both remote and on-site technical support\nHandle global onboarding and offboarding processes for end users, including in-person support at the Israel office\nManage and support Mac and Windows systems, network devices, and IT hardware\nAdminister and secure enterprise applications and services\nTroubleshoot incidents and coordinate resolutions with vendors and partners\nDevelop and maintain internal IT documentation, including procedures and training materials\nEnsure compliance with internal controls and security policies\nRequirements\n5+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service\nProven ability to manage laptops, mobile devices, network equipment, and security tools\nExperience administering Google Workspace (G Suite)\nKnowledge of network protocols and communication\nProficient in supporting both macOS and Windows environments\nFamiliarity with SaaS tools such as SmartSheet, DocuSign, and Zoom\nRequired Skills and Abilities\nStrong customer service orientation with excellent interpersonal skills\nFluent in English (written and spoken)\nQuick learner with a proactive, hands-on approach\nHighly organized, detail-oriented, and self-motivated\nSolid understanding of information security principles\nComfortable working with international teams and external vendors\nPreferred Qualifications\nExperience with tools such as OneLogin, Atlassian, and Microsoft 365\nKnowledge of Mobile Device Management (MDM) solutions like Intune or Kandji\nExperience with Endpoint Detection and Response (EDR) tools such as CrowdStrike\nFamiliarity with Zoom Phone systems\nCertifications (Advantage)\nPC Technician or similar technical certifications\nAWS Certification\nWhy work for us?\nOur team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development. We offer competitive salaries, bonus incentives, benefits, flexible hours, and mentoring. Apply now to become part of the team.\nAllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law","description_format":"text","description_chars":3918,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-11-04T17:49:07Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/allcloud-it-specialist","json_url":"https://alion.io/job/allcloud-it-specialist.json","meta":{"generated_at":"2026-11-09T07:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36623},"rest":"https://alion.io/mcp/rest/get_company?id=36623"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallcloud-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallcloud-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallcloud-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allcloud-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallcloud-it-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3758667}},{"tool":"search_jobs","arguments":{"company":"allcloud.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3758667},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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