{"id":1134881,"url":"https://alion.io/job/alldus-servicenow-business-analyst-grade-c","title":"ServiceNow Business Analyst – Grade C","company":{"id":1044164,"name":"Alldus","domain":"alldus.com","url":"https://alion.io/company/alldus","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Schema","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":25},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-23T21:53:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Our client, a leading ServiceNow Elite Partner, is hiring a German-speaking ServiceNow Business Analyst to join their newly established Centre of Excellence in Berlin. Leveraging your skills in HR Service Delivery (HRSD) and Customer Service Management (CSM), the successful candidate will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.\nResponsibilities\nAnalyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.\nLead workshops and advise stakeholders on best-practice customer and employee service processes.\nDesign end-to-end ServiceNow solutions, considering integrations, governance and platform standards.\nIdentify and deliver AI-enabled use cases including intelligent automation, virtual agents and self-service capabilities.\nSupport project delivery from discovery through to go-live, managing key stakeholder relationships throughout.\nContribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.\nHelp shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.\nSkillset\nFluent German and English.\nProven experience as a ServiceNow Business Analyst or Consultant with a strong focus on CSM or HRSD.\nStrong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.\nExperience supporting sales and business development activities, including RFPs, bids, proposals, and client-facing presentations.\nExperience with emerging technologies including AI, Now Assist etc\nServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.\nExcellent communication, stakeholder management and workshop facilitation skills.","description_format":"text","description_chars":1848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T07:11:27Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.42,"p_room":0.9,"age_days":8,"expected_fill_days":21,"reasons":["conf:1","agency","win:mid","comp:brand"],"computed_at":"2026-09-23T22:58:48Z"},"pay":null,"html_url":"https://alion.io/job/alldus-servicenow-business-analyst-grade-c","json_url":"https://alion.io/job/alldus-servicenow-business-analyst-grade-c.json","meta":{"generated_at":"2026-09-23T22:58:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}